Product Sales Engagement and Connected Technologies Manager

Toyota North America•Río Piedras, PR

About The Position

Join Our Team as a Product Sales Engagement & Connected Technologies Manager Are you passionate about Toyota and Lexus products and driven to deliver exceptional learning and customer engagement experiences? We are seeking a dynamic and results-oriented professional with expertise in training design, strong presentation skills in both English and Spanish, and a passion for engaging diverse audiences. This role offers the unique opportunity to collaborate closely with our dealer network, stay at the forefront of Toyota and Lexus innovations, and travel both locally and outside Puerto Rico to bring the latest in product knowledge and connected technologies to life. If you thrive in a fast-paced, collaborative environment and are motivated to elevate sales engagement through impactful training and cutting-edge technology, we want to hear from you. Apply today and take the next step in advancing your career with us.

Requirements

Bachelor's degree in business administration or related field.
At least five to seven (5-7) years of project management experience.
Administrative and Procedural Skills
Data Analysis and Information Management
Instructional Design and Training
Multimedia and Technology Proficiency
Operations and Performance Management
Sales and Talent Development
Strong presentation skills in both English and Spanish

Responsibilities

Leads the launch, implementation, and ongoing management of connected vehicle services in Puerto Rico, ensuring operational readiness and alignment with local market needs and business objectives.
Partners with internal business units, TMNA, and external vendors to deploy, sustain, and continuously enhance connected services in line with strategic and operational priorities.
Represents Puerto Rico’s market needs by aligning local strategies with the Connected Technologies (CT) vision and ensuring all initiatives reflect regional business requirements.
Oversees customer care and dealer support operations, establishing scalable processes that ensure consistent service delivery and a seamless customer and dealer experience.
Manages vendor relationships, contract negotiations, and a $500K budget (including G&A), ensuring cost control, contractual compliance, and effective financial management.
Drives system performance and reliability by identifying improvement opportunities, optimizing integrations, and maintaining high levels of system stability and customer satisfaction.
Develops and executes dealer training, certification, and communication programs (product launches and customer messaging) to ensure effective adoption and consistent understanding across all audiences.
Ensures timely project execution by proactively managing risks, resolving challenges, and optimizing resource allocation to meet key milestones and business objectives.
Provides data-driven insights and actionable feedback to product owners and partners to enhance product quality, usability, and overall customer experience.
Develops and coaches two analysts while advancing digital lead handling strategies by improving dealer processes, response times, and close rates on brand-generated leads.