Product Researcher

Pathstream

5d•$115,000 - $170,000•Remote

About The Position

Pathstream is seeking a Product Researcher to uncover insights that help us improve our product, expand our business, and progress towards our mission. This role will sit within our Product & Design department and will work closely with product managers, designers, and teams across the company. We believe that building a successful product and business today requires being highly intentional about understanding our clients and users and how we can best serve them. This role will drive that forward and thus empower all of the teams building the product at Pathstream.

Requirements

3+ years experience in research, data, insights roles such as consulting, venture or impact investing, user research, or similar work involving a portfolio of varied responsibilities.
Comfortable working from limited information.
Familiar with qualitative and quantitative research methods.
Experience operating in a startup or on a small team.
Ownership mindset, ability to run with loosely defined / co-create project requirements.
Experience synthesizing research into actionable insights.
Ability to effectively translate what users say or what data shows to internal teams making decisions.
Experience with ideating and implementing research operations.
Familiar with research operations such as managing research repositories, research tooling (survey platforms, user recruitment networks, transcription and tagging tools).

Nice To Haves

Existing knowledge or experience researching the financial services industry, frontline workers, or both.
Existing knowledge, ability to connect with users to uncover insights.
Experience using latest AI tools relevant to product research and design.
Ability to help build our AI-driven knowledge base and design system.

Responsibilities

Build and maintain our pipeline of subject matter expert advisors.
Run a variety of research studies that inform product and curriculum decisions (ranging from landscape scans to usability tests).
Keep our research operations organized so that findings are accessible to the team.
Work with Product and Design teams to ground feature decisions in real user behavior, running studies that inform what gets built and validating it once it ships.
Work with the Learning Experience Design team to help ensure courses teach the skills that matter to our clients, translating research findings into curriculum priorities.
Support GTM teams to surface intel that will help diagnose client needs and address pain points.
Plan, conduct, and synthesize research, including support for early-stage exploration of new product areas to understand key pain points/opportunity areas among users.
Run usability testing on product features before release, identifying areas for improvement to the user experience.
Support early-stage exploration of new industries.
Gather input on curriculum as needed from subject matter experts and identify ways to tailor or make it more effective.
Monitor features and curriculum after release to gather insights via quantitative user data, surveys, user interviews, session replays, etc. to see what is working and not working, feeding insights back to the product and curriculum teams.
Contribute to designing product research processes, proactively identifying where automation or process changes can increase efficiency without losing quality.
Build our expert advisor network by sourcing and screening subject matter expert advisors.
Organize research files and findings so they're accessible to the Pathstream team, and manage the logistics behind research efforts, including scheduling and compensation.
Weigh in with project stakeholders on how to address specific insights raised in initial research (e.g., help build and user test prototypes).
Hold relationships with subject matter experts and advisors, and coordinate communication between advisors and Pathstream stakeholders.
Serve as a responsive “voice of the customer” for various teams as they build and test new user experiences.

Benefits

Competitive salary commensurate with experience and geographic location
Comprehensive benefits package
Optional supplemental life insurance
100% employer-paid medical, dental, and vision insurance coverage for you and 50% for your partner/spouse and dependents
Flexible spending account (health)
Employee Assistance Program (mental health, financial health, legal support, and more)
Free access to wellbeing apps like Ginger and Headspace
Flexible paid time off
13 paid holidays
Generous paid parental leave
Short and long-term disability insurance (100% company paid)
Annual professional development budget
Company-provided laptop
Remote-first culture
Life insurance (100% company paid)
401(k)
Discounted pet insurance