Product Research Lead
About The Position
D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high-quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. D.R. Horton, Inc. is currently looking for a Product Research Lead. The right candidate will perform various accounting or finance functions with limited supervision by being able to identify issues, research, develop solutions and implement such solutions.
Requirements
- Bachelor's degree in Human-Computer Interaction, Psychology, Marketing Research, User Experience, Business, or a related field
- Five (5) years of experience in user research, product research, market research, customer insights, or related disciplines
- Experience conducting both qualitative and quantitative research
- Knowledge of user research methodologies, customer experience principles, and behavioral analysis techniques
- Strong analytical, research synthesis, and stakeholder communication skills
- Ability to translate complex research findings into practical business and product recommendations
- Ability to apply common sense understanding to carry out instructions furnished in written and oral form or via DRH applications
- Ability to sit for majority of 8-hour workday; use hands and fingers to handle or feel; reach with hands and arms; talk and hear. Specific vision abilities required by this job include close vision and peripheral vision
Nice To Haves
- Experience supporting digital products, customer-facing applications, or marketing technology platforms
- Experience with analytics, experimentation, or customer experience optimization tools
Responsibilities
- Lead user research initiatives to identify customer needs, behaviors, motivations, and pain points across digital products and marketing experiences
- Design and execute qualitative and quantitative research methodologies, including interviews, surveys, usability studies, journey mapping, and behavioral analysis
- Synthesize research findings into actionable insights that inform product strategy, feature prioritization, and experience design decisions
- Partner with Product Managers, Designers, Marketing teams, and business stakeholders to define research objectives and evaluate proposed solutions
- Develop customer personas, user segments, and journey frameworks that support product development and marketing initiatives
- Analyze customer feedback, usage data, market trends, and competitive insights to identify opportunities for product and experience enhancements
- Establish research standards, frameworks, and best practices to ensure consistency and reliability across research activities
- Present findings and recommendations to leadership and cross-functional teams through reports, workshops, and stakeholder presentations
- Maintain a centralized repository of research findings, customer insights, and experience recommendations
- Evaluate emerging research tools, methodologies, and technologies to enhance organizational research capabilities
- Conduct all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
- Ability to travel overnight
Benefits
- Medical, Dental and Vision
- 401(K)
- Employee Stock Purchase Plan
- Flex Spending Accounts
- Life & Disability Insurance
- Vacation, Sick, Personal Time and Company Holidays
- Multiple Voluntary and Company provided Benefits
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What This Job Offers
Job Type
Full-time
Career Level
Senior
