Product Repair Technician

Tombot•Santa Clarita, CA

5d•$30 - $40•Onsite

About The Position

Tombot is seeking Product Repair Technicians to support the diagnosis, testing, documentation, and repair of returned products. This role will be part of a developing product repair and RMA function and will help build the processes, documentation, and technical feedback loops needed to support Tombot customers as the company scales. The Product Repair Technician will receive, inspect, troubleshoot, repair, and test returned units while documenting findings clearly and accurately. This role serves as an important link between Customer Support, Quality, Engineering, Manufacturing, and Operations by identifying product failures, documenting root causes, and helping the company improve product reliability, repair processes, and future product designs. This is a hands-on role for someone who enjoys troubleshooting mechanical, electrical, electromechanical, and system-level product issues. The ideal candidate has experience repairing or testing consumer electronics, robotics, medical devices, IoT devices, hardware products, or other electromechanical products.

Requirements

Associate degree, technical certification, or equivalent training in Mechanical Engineering Technology, Mechatronics, Electronics, Robotics, Manufacturing Technology, or a related technical field.
2+ years of experience troubleshooting, repairing, testing, assembling, or servicing electromechanical products.
Experience with consumer electronics, robotics, medical devices, IoT devices, hardware products, manufacturing equipment, or other complex electromechanical systems.
Experience using mechanical tools, hand tools, diagnostic equipment, lab equipment, and test fixtures.
Experience following technical documentation, work instructions, engineering drawings, test procedures, or repair protocols.
Experience documenting technical findings, repair actions, test results, and product issues in a clear and organized manner.
Strong hands-on troubleshooting skills across mechanical, electrical, electromechanical, and system-level product issues.
Ability to diagnose product failures, identify likely root causes, and determine appropriate repair steps using established procedures and tools.
Strong documentation skills, including the ability to create accurate repair records, failure reports, test notes, and technical observations.
Ability to read and follow technical documentation, engineering drawings, work instructions, test procedures, and repair guides.
Strong attention to detail, organization, and follow-through.
Ability to manage time and priorities while working through multiple returned products or repair cases.
Strong collaboration skills and ability to communicate findings clearly to Engineering, Quality, Manufacturing, Customer Support, and Operations.
Comfort working in a startup environment where processes are still being built and team members may need to help improve workflows over time.

Nice To Haves

Experience with robotics, consumer electronics, medical devices, FDA-regulated products, IoT devices, or other complex hardware products.
Familiarity with RMA processes, product failure analysis, quality systems, CAPA processes, or complaint handling.
Experience using SolidWorks or similar CAD software to review drawings, parts, assemblies, or product documentation.
Experience with firmware updates, device recalibration, functional testing, or product validation testing.
Experience using ticketing, ERP, inventory, quality, or service management systems to document repair activity and product disposition.
Experience working with Engineering or Quality teams to investigate recurring failures, improve product reliability, or update repair procedures.

Responsibilities

Receive, inspect, and evaluate returned products through the RMA process to determine failure modes, repair needs, and next steps.
Troubleshoot mechanical, electrical, electromechanical, firmware, and system-level product issues using established test procedures, tools, and documentation.
Perform repairs, component replacements, firmware updates, recalibrations, and functional testing as required.
Document repair findings, diagnostic steps, failure modes, root cause observations, parts used, test results, and final disposition clearly and accurately.
Conduct validation testing on repaired units to confirm products meet quality and performance standards prior to redeployment.
Capture and categorize recurring product failures, repair trends, and issue patterns to support Engineering, Quality, Manufacturing, and Operations.
Partner with Engineering, Quality, Manufacturing, Customer Support, and Operations to escalate complex issues, clarify repair procedures, and improve product reliability.
Assist with building and improving repair procedures, troubleshooting guides, technical documentation, work instructions, and RMA workflows as the department develops.
Maintain a clean, organized, and safe repair workspace, including proper handling of tools, parts, test equipment, and returned products.