Product Repair Technicial

Revelyst•Carlsbad, CA

18h

About The Position

The Product Repair Technician II diagnoses, troubleshoots, repairs, and verifies electronic and electromechanical products across manufacturing and Return Merchandise Authorization (RMA) workflows. Manufacturing assignments address failures identified during in-process or end-of-line testing; RMA assignments address failures reported by customers on returned units. Technicians use established diagnostic methods to isolate defects, restore product functionality, document findings, and confirm performance before units proceed to the next approved step. Assignments may support either workflow based on operational needs. The role also supports production assembly, rework, firmware updates, burn-in, validation, failure-trend reporting, and product or process improvement projects. Duties may include setting up, moving, or reconfiguring assembly benches, fixtures, test stations, and associated work areas. Failed boards or assemblies requiring component-level repair are forwarded to the appropriate internal repair group or EMS supplier, as applicable.

Requirements

High school diploma or GED.
At least 3 years of experience in manufacturing test, electronics troubleshooting, product repair, product diagnostics, or a related technical role.
Experience diagnosing and isolating failures in electronic or electromechanical products and assemblies.
Ability to read and follow work instructions, schematics, test procedures, assembly documentation, and product configuration information.
Ability to perform detailed product assembly and rework using approved instructions, hand tools, and production fixtures.
Ability to safely assist with setting up or moving benches, fixtures, and related production equipment using appropriate handling methods and assistance.
Familiarity with board- or module-level replacement, firmware updates, burn-in, and functional verification processes.
Working knowledge of ESD controls and ability to maintain and operate in a static-safe workspace.
Strong attention to detail, organization, and documentation skills.
Good written and verbal communication skills.
Ability to work independently, move between manufacturing and customer-return repair assignments, and manage priorities in a fast-paced environment.

Nice To Haves

Associate degree or technical certification in Electronics, Mechatronics, or a related field.
Experience using common electronic test equipment such as multimeters, oscilloscopes, power supplies, and test fixtures.
Experience with electromechanical or consumer electronic products.
Experience with customer-return diagnostics, RMA repair workflows, warranty repair, or service-center operations.

Responsibilities

Diagnose and resolve units that fail in-process or end-of-line production tests and customer-returned products received through the RMA process.
Review reported customer issues, inspect returned products for physical damage or missing parts, and reproduce and isolate reported symptoms where possible.
Isolate failures to the appropriate board, module, cable, assembly, or subsystem using established test methods, work instructions, and technical judgment.
Replace defective boards, modules, cables, or assemblies to restore product functionality and conformance with approved specifications.
Retest repaired or reworked units to verify functional performance, configuration, and quality compliance before returning them to production or advancing them through the RMA process.
Identify failure modes, physical or cosmetic damage, workmanship issues, and other nonconformances; determine or escalate disposition according to defined procedures.
Forward failed boards or assemblies requiring component-level repair to the designated internal repair group or EMS supplier, as applicable.
Update firmware to approved revisions and perform required burn-in, validation, and functional testing.
Document unit and serial number identification, reported symptoms or production failures, troubleshooting steps, parts replaced, test results, and disposition details in applicable records and systems.
Follow RMA procedures for identifying and tracking returns, handling customer-owned units, recording repair status, and preparing completed units for the next approved processing or disposition step.
Perform production assembly and subassembly operations using approved work instructions, tools, fixtures, and workmanship standards.
Perform product rework and repair-related assembly activities, including component and subassembly removal, replacement, adjustment, and reassembly.
Set up, move, and reconfigure assembly benches, production workstations, and test stations to support manufacturing and RMA repair needs.
Move, position, install, and adjust production or test fixtures, tools, and related equipment in accordance with safety, ESD, and handling requirements.
Assist with workstation readiness, parts and material staging, fixture preparation, and other activities supporting product assembly, testing, troubleshooting, or repair.
Monitor recurring manufacturing and customer-return failures and communicate trends, observations, and technical feedback to Engineering and Quality for root-cause investigations and corrective actions.
Perform board testing on subassembly PCBAs as needed.
Support Engineering with special projects, failure investigations, product evaluations, data collection, and other technical assignments related to manufacturing and field-quality improvement.
Work with Production, Engineering, Quality, Supply Chain, customer service, and repair operations to meet quality, turnaround, and delivery expectations.
Maintain a clean, organized, ESD-compliant work area and follow company safety, quality, customer-product handling, and workmanship standards.
Perform other duties in support of product assembly, testing, troubleshooting, customer-return repair, and related manufacturing and repair operations.