Product Relations Specialist, Product Relations & Reprints, Supply Chain

Amplify

16d•$80,000 - $90,000

About The Position

Amplify has undergone tremendous growth as a provider of high-quality instructional materials for K–12 education. Managing and maintaining a catalog of more than 6,000 physical product SKUs requires innovative frameworks to ensure products are optimized for supply chain operations at scale. This role partners closely with Product Development teams to ensure design and configuration decisions enable efficient back-end operations and a positive customer experience. The position supports the Product Relations Manager in driving both short- and long-term excellence in product configuration and data optimization.

Requirements

Bachelor’s Degree or equivalent experience
1+ years of experience managing print production and/or materials kit production
3+ years of project management experience
Experience delivering impeccable customer service to strategic customers
Intermediate financial acumen, including margin calculations and ROI analysis.

Nice To Haves

Supply chain and/or continuous improvement experience
Ability to think strategically while managing multiple competing priorities
Self-starter who enjoys solving problems in a fast-paced environment.
Ability to thrive in a high-energy, fast-paced environment.
Passion for sharing insights and driving action.
Collaborative mindset with the ability to work across cross-functional teams.
Strong written and verbal communication skills.
Experience in education technology.

Responsibilities

Support the Product Relations Manager in developing optimal product configuration framework with manufacturing, distribution, and other supply chain functions.
Support the Product Relations Manager in maintaining processes between Supply Chain Operations and Product Development to ensure product design frameworks are implemented consistently and monitored for quality.
Ensure product hierarchies and attributes support business reporting while maintaining enterprise standards for product configuration, master data, and data integrity.
Act as subject matter expert regarding product configuration and customer experience related to supply chain operations workflows and capabilities.
Partner with Product teams to develop high-level physical product configurations for new products, evaluating operational costs, fulfillment timelines, unit counts, scope and sequence, page counts, and related considerations.
Ensure that finished product files are available in time for supply chain functions and overall fulfillment readiness.
Partner with Operations, external vendors, and Product teams to identify process improvements and cost-saving opportunities.
Support the Product Relations Manager in recommending a list of all physical items included in product to determine physical format of books and configuration of products, pricing, manufacturing and fulfillment standards, and understanding and communicating operations and production cost to ensure market readiness.
Responsible for item data processing needs of all departments (sales, marketing, product development, supply chain) while managing and performing data quality checks against standards assigned.
Create and maintain product setup standards across business systems, including Bills of Materials (BOMs) and item master data.
Ensure product data supports the needs of Sales, Marketing, Product Development, and Supply Chain, including contracts, samples, purchasing, vendor management, fulfillment, and product versioning.
Work with the internal Implementation team and customers to help ensure an effective materials and entitlement onboarding process, as well as delivery issues, defective or replacement materials, or enrollment concerns for managed accounts between $1M-5M.
Communicate risks to and escalate issues to Amplify Supply Chain and senior leadership.
Comply with Amplify’s diversity, equity, and inclusion goals for its employees and products.
Ensure all teammates, as well as cross-company team members, experience inclusion, are engaged in their projects, and feel psychological safety to bring their authentic and true selves to work.