Product & Regulatory Operations Manager

Spotify•New York, NY

10d•$125,701 - $179,574•Hybrid

About The Position

Spotifyâ€™s Legal team is growing and facing innovative challenges that mirror the ground-breaking industry and product at the heart of the company. As Spotify has expanded into more than 184 countries and grown tremendously, new and interesting legal issues arise daily. The Legal Affairs department ensures that Spotify meets its obligations under an evolving global regulatory landscape while championing user safety, transparency, and trust. Spotifyâ€™s Product & Regulatory team within Legal Affairs leads the companyâ€™s global approach to digital-platform regulation. This team drives the operational backbone of Spotify's approach to digital-platform regulation by managing the workflows, documentation, and cross-functional coordination needed to comply with laws like the EU Digital Markets Act (DMA), EU Digital Services Act (DSA), the UK Online Safety Act (UK OSA), the Australian Online Safety Act (AUS OSA), and similar frameworks worldwide. Working closely with Legal stakeholders, Trust & Safety, Public Policy, Product, Design, and Engineering, this team turns regulatory requirements into well-managed processes and keeps them on track. The role is for a resourceful operator who can own the day-to-day machinery of product and regulatory compliance work, including document management, regulatory monitoring, terms updates, and cross-functional special projects. This role is for a self-starter who thrives on bringing order to complexity and keeping programs moving.

Requirements

5+ yearsâ€™ experience in operations, program management, or legal operations in a tech, digital-platform, or media environment.
A proven project manager who can juggle competing deadlines, keep stakeholders aligned, and drive programs to completion.
Excellent communicator who can chase down answers, brief senior stakeholders, and keep cross-functional partners on track.
Resourceful and scrappy—you figure things out, build the process, and donâ€™t wait to be told what to do.
Skilled at document management, knowledge organization, and building the operational infrastructure a team needs to move fast.
Comfortable working across global time zones and cultures in a fast-paced, ambiguous environment.
Experience with project management tools (Jira, Asana, Notion, or similar) and a bias toward structured execution over ad-hoc work.

Nice To Haves

Familiarity with online-platform regulation (DMA, DSA, UK OSA, AUS OSA, COPPA) is a plus but not required—youâ€™ll learn fast.

Responsibilities

Own and improve document management for the product and regulatory team—organizing compliance records, maintaining regulatory filing systems, and ensuring the team can find what it needs fast.
Build and maintain regulatory monitoring practices—tracking legislative developments, managing regulatory calendars, and surfacing changes that matter to the team.
Manage terms-of-service and policy update processes end-to-end—coordinating drafts, cross-functional reviews, approvals, and publication timelines.
Project-manage special projects and cross-functional initiatives for the Product & Regulatory Legal team, driving workstreams from kick-off to close with clear milestones and owners.
Support responses to regulatory requests for information (RFIs) and audits—pulling together materials, coordinating inputs across teams, and ensuring timely, accurate submissions.
Develop and maintain internal playbooks, process documentation, and communications that keep compliance workflows running without bottlenecks.
Coordinate with Product, Trust & Safety, and Engineering to keep operational controls and reporting processes on track across active regulatory programs.
Identify operational gaps and drive continuous improvement in how the team manages its regulatory workload.