Product Quality Engineer (NPDI)

Vertiv•Huntsville, AL

8d•Onsite

About The Position

Vertiv is hiring a Product Quality Engineer in Huntsville AL who will be responsible for ensuring quality across the full lifecycle of datacenter appliances and systems, with a dual focus on New Product Introduction (NPI) and Engineer-to-Order (ETO) project support. This role leads advanced quality planning activities, defines product release criteria, and ensures compliance with internal quality standards and customer requirements from development through post-launch. The engineer acts as the key quality interface between cross-functional teams—Engineering, Operations, Service, and external suppliers—and supports both proactive quality planning and reactive issue resolution. Responsibilities include managing quality documentation (e.g., FMEAs, control plans, PPAPs), conducting root cause analysis, implementing corrective/preventive actions, and coordinating on-site quality support when necessary. The role also captures and analyzes Voice of the Customer data to drive continuous improvement and enhance long-term product reliability and performance.

Requirements

Bachelor’s Degree in Engineering, Computer Science, or related technical field.
5–7 years of experience in a product quality, reliability engineering, or NPDi role.
Proven experience in datacenter devices or similar high-reliability, high-complexity products.
Strong understanding of electrical, mechanical, and software/firmware systems.
In-depth knowledge of: Design and manufacturing process controls.
In-depth knowledge of: Reliability test methods and life estimation modeling.
In-depth knowledge of: Supplier and production qualification processes.
Proficient in quality tools and methodologies such as FMEA, PPAP, 8D, CAPA, and Root Cause Analysis.
Analytical thinker with excellent problem-solving and data interpretation skills.
Highly organized with the ability to manage multiple priorities and meet deadlines.
Excellent written and verbal communication skills across all levels of the organization.
Proven ability to build strong working relationships and effectively collaborate with cross-functional and global teams.
Demonstrates a high sense of urgency and commitment to delivering high-quality outcomes and project milestones.
Strong root cause analysis skills with the ability to develop and implement effective, data-driven corrective actions.
Consistently represents the Voice of the Customer, ensuring customer needs and feedback are integrated throughout the product lifecycle.
Takes ownership of quality deliverables and drives accountability across the organization to uphold standards and processes.
Able to work independently with minimal supervision while contributing actively as part of a team.
Excellent verbal and written communication skills in English; ability to clearly convey technical issues and influence stakeholders.
Professional and approachable demeanor with strong interpersonal skills to foster trust and engagement across departments.
Maintains a strong focus on accuracy, completeness, and quality in documentation, analysis, and reporting.
Demonstrates initiative and enthusiasm for solving problems and driving continuous improvement efforts.
Experience conducting internal or supplier audits; formal auditor certification is advantageous.
Familiarity with ISO 9001, ISO 14001, and ISO 45001 standards; working knowledge of quality management systems is highly desirable.
Lean or Six Sigma certification is a plus; actively contributes to process improvement initiatives.
Strong ability to lead cross-functional initiatives and drive change through influence rather than direct control.
Thrives in a dynamic, fast-paced environment and demonstrates readiness to embrace new challenges and evolving priorities.

Nice To Haves

Formal auditor certification is advantageous.
Working knowledge of quality management systems is highly desirable.
Lean or Six Sigma certification is a plus.

Responsibilities

Lead Advanced Product Quality Planning (APQP) activities from concept through production launch.
Develop and own the Quality Assurance Plan, defining release criteria, KPIs, and metrics.
Support Contract Manufacturer (CM) selection and lead qualification activities.
Collaborate with Engineering and Operations to create and approve quality control documents: PFMEA, Control Plans, Process Capability, Work Instructions, etc.
Perform Product-level PPAP assessment and provide final approval for release readiness.
Assess and validate product Launch Readiness for both internal and external manufacturing partners.
Lead cross-functional issue triage and resolution activities for customer-reported concerns.
Drive root cause analysis (RCA) and implement corrective and preventive actions (CAPA).
Maintain real-time issue tracking and drive closure of systemic quality issues.
Provide feedback to design and manufacturing teams to enable continuous improvement.
Aggregate and analyze VoC data from multiple sources: Warranty claims, service reports, customer complaints, surveys, etc.
Conduct issue trending and risk analysis to identify areas of improvement.
Lead corrective action projects to resolve systemic issues in product design or process.
Influence design changes by embedding lessons learned from field and manufacturing feedback.