Product Quality Engineer

Arista Networks•Santa Clara, CA

About The Position

This position reports to the Product Quality Engineer team within the Engineering organization. This role offers opportunities to collaborate with Engineering, New Product Engineering, Failure Analysis/Repair, Contract Manufacturers, Arista Manufacturing, Account teams, and Arista customers.

Requirements

Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or related field
Experience in high-tech manufacturing (preferably networking equipment)
Experience working with contract manufacturing partners
Experience in PCBA manufacturing, electro-mechanical assembly, and associated processes
Broad knowledge of test, diagnostics, failure analysis, and debug techniques
Foundational knowledge in quality and reliability performance metrics
Ability to work cross-functionally, including ability to balance the technical and business aspects of hardware manufacturing
Basic understanding of ERP systems and supply chain concepts
Self-starter who has the ability to handle multiple tasks in a fast paced environment
Ability to influence and motivate internal and external partners
Strong communication and presentation skills

Nice To Haves

Experience in Failure Analysis, Service, and Repair Operations a plus
Ability to analyze data through high level visual summaries, trends and patterns

Responsibilities

Maintain full accountability for hardware quality across the entire product lifecycle, from initial design and prototyping (inception) through manufacturing, deployment, and eventual decommissioning (end-of-life).
Oversee hardware quality performance for assigned products, monitoring field quality data and associated metrics, including RMA Rates, MTBF, and Reliability Ratio.
Analyze RMA, Failure Analysis, and Repair data. Identify trends and raise quality alerts when necessary. Drive resolution, containment, and mitigation plans for such quality alerts.
Conduct field hardware quality meetings, presenting field quality performance to key stakeholders, including senior management within Manufacturing, Engineering, Product Marketing, and Customer Support.
Oversee operational performance of Failure Analysis contract manufacturer(s), ensuring partner(s) achieve key performance indicators, including FA cycle times, fault duplication rates, and fault isolation rates.
Collaborate with Product Engineers, Hardware Engineers, and Test Engineers in debugging specific field RMAs.
Review and approve Failure Analysis results. Ensure status of RMA and Failure Analysis cases are updated in Arista Support case management systems.
Drive learnings from RMA / FA back into Manufacturing, Engineering, and Support teams.
Publish external-facing Failure Analysis Reports to Arista Support teams.
Oversee the set-up of new products into Failure Analysis operations.
Collaborate with Arista Service Planning team to ensure quality alerts and ECOs are properly implemented across service depot inventory.
Provide support to Arista Account Teams by analyzing, publishing, and presenting failure analysis data for key customers.
Work with cross-functional teams (Test, Engineering, Diagnostics, TAC) to improve and scale Root Cause Failure Analysis capabilities.