Product Quality Assurance Agent (Remote - Michigan residents)

Morley • UNAVAILABLE, Michigan

6d • Remote

About The Position

As a remote Product Quality Assurance Agent at Morley, you'll be in contact with our dealership partners, documenting information while providing excellent customer service. You'll help our client maintain strong relationships by helping them resolve issues in a timely manner. No automotive experience required!

Requirements

• Strong computer navigation and typing skills
• Extensive customer service skills (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
• A positive, self-starter attitude with a solid work ethic and meticulous attention to detail
• Excellent interpersonal and listening skills
• Must have the ability to pass a pre-employment background check and drug screen
• High school diploma or equivalent
• Proven success in a relevant / related position for one or more year
• Call center experience
• One or more years of customer service experience
• Able to work shifts within the center's hours of operation: Monday - Friday (no weekends!) 9 a.m. - 7 p.m. Eastern / 8 a.m. - 6 p.m. Central / 7 a.m. - 5 p.m. Mountain / 6 a.m. - 4 p.m. Pacific time
• Must be able to stick to the schedule reliably, as some queues are time sensitive
• Michigan resident
• Secluded and distraction-free work environment
• High-speed internet delivered through a wired provider (cable or fiber)
• Computer must be physically connected to your modem / router using an Ethernet cable
• Wireless, 5G and satellite connections are not supported

Nice To Haves

• Associate degree

Responsibilities

• Receive calls from dealers
• Gather and document information
• Effectively and efficiently deliver resolutions using defined processes and applications
• Meet quality and productivity targets by: Having a good understanding of project operations and workflow processes
• Delivering services that meet those goals
• Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

Benefits

• Paid training
• Equipment provided
• Benefits available
• Professional development and growth opportunities
• Medical and prescription coverage
• Dental and vision insurance
• Paid time off
• Associate wellness program with rewards for annual checkups
• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
• 401(k) with match
• Flexible spending account (FSA)
• Life insurance
• Company-paid short- and long-term disability insurance
• 24/7 online access to doctors through Teladoc
• 24/7 nurse help desk
• Patient advocacy with free 24/7 support for benefit questions and claims
• Guidance for family, financial and estate planning (including wills)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED