Product & Publishing Operations Analyst-(Hybrid)

Central 1•Vancouver, BC

7d•CA$50,000 - CA$58,000•Hybrid

About The Position

We're looking for an organized and detail-oriented professional to support the Product Compliance & Design team. In this role, you'll help manage publishing and content systems, coordinate projects, support the Operations Manual Program, and work with internal teams and external stakeholders to deliver accurate, user-friendly content and services.

Requirements

Diploma or degree in Business Administration, Project Management, Information Management, Web Technologies, Compliance, or a related field, or an equivalent combination of education and experience.
3-5 years of experience in project coordination, operations, publishing, information management, compliance, or a similar role.
Strong organizational, analytical, problem-solving, and communication skills.
Experience coordinating multiple projects and priorities in a fast-paced environment.
Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams) and collaboration tools.
High attention to detail and ability to manage confidential information professionally.
Strong written communication skills with a focus on clear, plain-language documentation.

Nice To Haves

Experience with websites, content management systems, databases, or publishing workflows is an asset.
Experience with requirements gathering, process mapping, testing, or implementation support is an asset.
Knowledge of content management systems, web publishing, workflow analysis, and reporting tools is an asset.
Experience with Adobe Acrobat, Adobe Creative Suite, Microsoft Access, FileMaker, Wrike, or similar tools is an asset.

Responsibilities

Coordinate day-to-day activities for the Operations Manual Program and Product Compliance & Design team.
Respond to inquiries and support member access, agreements, renewals, and communications.
Maintain program documentation, records, and department procedures.
Organize meetings, webinars, agendas, minutes, and follow-up actions.
Support websites, content management systems, databases, and publishing tools.
Publish and maintain content, ensuring accuracy, accessibility, and a positive user experience.
Troubleshoot publishing, document, and access issues.
Document processes, workflows, business rules, and system requirements.
Assist with staff training and knowledge sharing on publishing tools and systems.
Support project planning, tracking, implementation, and reporting activities.
Gather and document business requirements and workflow needs.
Coordinate tasks, timelines, and deliverables with stakeholders and technology teams.
Support content update initiatives from planning through publication.
Document lessons learned and best practices to improve future projects.
Prepare reports, presentations, process documentation, and communications.
Analyze operational, program, and project data to support decision-making.
Identify opportunities to improve workflows, publishing processes, and user experience.
Research new tools, technologies, and best practices

Benefits

Work-life flexibility
Hybrid work environment
Variable annual incentive plan
Generous annual vacation allotment
Top-notch flexible benefits plan including family building and gender affirmation
Retirement Plan, matched contributions at 6%
Access to a learning platform and educational assistance support
Access to a virtual wellness platform
Career development opportunities
Wellness Flex Fund to support personal interest and activities
Day off to volunteer in your community and other paid time off options
Corporate discounts