Product Programs Specialist

GIRL SCOUTS HEART OF NJ•Westfield, NJ

1d•Hybrid

About The Position

Girl Scouts Heart of New Jersey (GSHNJ) is one of four Girl Scout Councils supporting the New Jersey area, servicing all of Hudson, Essex, Union, Somerset, Hunterdon, and portions of Middlesex and Warren counties. They operate offices in Newark, Westfield, and North Branch, NJ, and maintain camp properties in Maplewood, Hillsborough, and Middleville, NJ. The mission of GSHNJ is to build girls of courage, confidence, and character who make the world a better place by offering every girl a chance to do something amazing. The Product Programs Specialist plays a key full-time role in supporting the successful planning, implementation, and execution of Girl Scouts Heart of New Jersey’s (GSHNJ) Fall Product and Cookie Programs. This position reports to the Product Programs Director and takes directions from the Product Program Manager. This role supports council-wide product program strategies, volunteer engagement, logistics, inventory management, and customer service. The specialist is responsible for rotating among and providing support across multiple GSHNJ Cookie Cupboard and Mega Drop location sites and serving as a primary point of contact for volunteers with product program inquiries. The Product Programs Specialist ensures smooth operations, accurate records, and a positive experience for volunteers, troops, and staff throughout the product program seasons.

Requirements

Bachelor’s degree or up to 3 years of prior relevant work experience required.
Proficient in MS Word, Excel, and PowerPoint.
Excellent interpersonal and organizational skills.
Self-starter with demonstrated ability to effectively manage multiple projects, set priorities, and manage objectives within specified time and financial limits.
Excellent written and communication skills.
Strong data entry skills with marked attention to detail and accuracy.
Comprehensive analytical thinking and problem solving.
Demonstrated ability to work in intradepartmental matrix.
Ability to provide excellent customer service.
Flexibility to shift work hours as needed, including evenings and weekends.
Ability to lift and manipulate up to 30 pounds of Girl Scouting products, supplies, or materials.
A valid driver’s license is required if driving a council vehicle.
Reliable transportation, whether the employee’s own vehicle or public transportation, is necessary for travel between council properties and throughout the entire service area as needed.
Become a registered member of Girl Scouts and maintain membership for duration of employment.

Nice To Haves

Experience with Salesforce or other CRM platform is preferred.
Prior volunteer management or program management experience a plus.

Responsibilities

Support the implementation of council product program strategies, campaigns, incentives, and timelines for both Fall Product and Cookie Programs.
Serve as a key resource for volunteers, providing professional and timely support for all product program-related inquiries.
Coordinate, prepare, and execute mailings for troops during Fall Product and Cookie Program seasons.
Administer recognition and incentive programs, including tracking eligibility and distribution.
Monitor and support the collection of all product program funds, ensuring accuracy and compliance.
Manage an assigned Cookie Cupboard location, including inventory control, order fulfillment, volunteer support, and on-site operations.
Support Mega Drop coordination, including logistics, inventory tracking, and volunteer communication.
Maintain accurate inventory records for all product, ensuring proper reconciliation and reporting.
Assist with the delivery of product and incentive awards to volunteers as needed.
Collaborate with volunteers to promote, market, and implement product program participation within their communities.
Provide high-quality customer service to volunteers, staff, and external partners.
Assist in Program Support to volunteers, school-based troops, and Individually Registered Girl Scouts.
Support volunteer understanding of product programs, procedures, timelines, and financial literacy components.
Deliver program elements for on-demand Financial Literacy programming related to product programs.
Assist in the coordination, execution, and attendance of product program incentive and recognition events.
Support event logistics, preparation, and follow-up as needed.
Maintain accurate transaction records, including orders, deliveries, deposits, incentives, and recognitions.
Support data entry and reporting related to product programs.
Work collaboratively within an intradepartmental matrix to ensure alignment across teams.
Perform other duties as assigned to support the success of product programs.