Product Program Manager

GIRL SCOUTS IN THE HEART OF PA•Hampden Township, PA

1d•Hybrid

About The Position

The Product Program and Retail manager participates in the implementation of tactical and strategic plans for the product program planning and retail. This includes communication and execution with council volunteers, girls, partners, and staff as defined by the Director of Product Program and Retail.

Requirements

Bachelor’s degree in business, communications, or related field required
Proficient in MS Office, Adobe Acrobat, and virtual meeting platforms
Strong written and verbal communication skills with attention to detail
Ability to effectively identify, analyze, and solve problems
Possess and maintains a valid driver’s license; access to reliable transportation required; ability to drive a cargo van to events for retail sales
Strong analytical, organizational, and time management skills
Work with individuals of diverse backgrounds and ages in a professional manner
Use sound judgment and critical thinking skills when decision making
Strong public relations skills and ability to develop community collaborations
Travel throughout the council, as needed
Lift/Carry 30lbs
Sitting, Standing, or walking for a moderate period of time

Nice To Haves

Demonstrated experience in sales and customer service preferred

Responsibilities

Support and maintain the functional plan and development of the product program and retail (e.g. timelines, program launches, promotion launches)
Maintain a working knowledge of online systems that support product program activities and effectively communicate and train on these components
Assist in preparing statistical reports on the council’s product program and retail areas, including but not limited to product orders and deliveries, earned recognitions, marketing, and training
Manage relationships with cookie booth locations, communicate with contacts, and schedule booths for troops
Oversee product program and retail cases within Salesforce and respond to or reassign case owners as appropriate
Oversee and respond to posts on the program product and retail Facebook groups
Implement and support long-range goals, objectives, and plans for council product programs
Support and adhere to the annual operating budget for product program and retail
Work collaboratively with other departments to fulfill product program initiatives
Maintain an accurate inventory of retail products; overall and in different delivery channels, i.e. Store, Van, Storage
Support product program events – i.e. mega drops, girl reward programs, regional meetings etc.
Act as a point of contact for Membership Engagement Team, as it relates to product program and retail
Hold open office/call hours during peak product program season
Assist in the design of training manuals and online training that are concise and easy to follow
Work with the Director of Product Program and Retail to maintain business relationships with the fall product, cookie, and retail vendors
Provide professional, quality customer service to all customers (i.e. members, volunteers, staff, and other community contacts)
Handle confidential information with integrity and discretion
Demonstrate commitment to the Girl Scout mission by representing GSHPA in a positive and professional manner
Work independently with limited supervision
Perform other duties as assigned in support of council-wide initiatives and/or cross-functional teams to further the mission of GSHPA