Product, Privacy and Regulatory Counsel

Dialpad•San Ramon, CA

7d•$169,000 - $214,000•Hybrid

About The Position

Dialpad is the AI-native business communications platform that unifies calling, messaging, meetings, and contact center. It is powered by AI that understands every conversation in real time. Dialpad is leading the shift to Agentic AI, with intelligent agents that analyze conversations and take action by automating workflows, resolving customer issues, and accelerating revenue in real time. The company is looking for individuals who are intensely curious, hold themselves to a high bar, and embody the core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic. As a Product, Privacy, and Regulatory Counsel, you will own the legal strategy where product innovation, data privacy, and regulatory compliance intersect. You will work closely with Product, Engineering, Security, Telephony, Marketing, Sales, and Customer Success to embed legal judgment directly into how Dialpad's AI-powered products are designed, launched, and scaled globally. You will also help build the frameworks, playbooks, and guardrails that position Dialpad as a trustworthy, enterprise-ready AI platform. This position reports to the Assistant General Counsel and can be based in San Ramon, CA. You will join a collaborative legal team with dedicated product and privacy legal resources, supported by outside counsel and cross-functional partners. This is a high-visibility role with direct exposure to Dialpad's executive team and enterprise customer base.

Requirements

J.D. from an ABA-accredited law school; active bar membership in 1+ U.S. states.
8+ years of relevant legal experience, preferably including meaningful time at a recognized law firm with a technology or privacy practice, combined with in-house experience at a SaaS or technology company.
Deep expertise in GDPR, CCPA/CPRA, and HIPAA, including privacy-by-design and cross-border data transfers.
Familiarity with AI legal frameworks (EU AI Act, US state AI legislation, FTC priorities).
Experience communicating complex legal concepts to non-legal audiences.
Experience advising Product and Engineering teams on product, privacy, and regulatory matters.
Experience with FCC/TCPA/VoIP regulation or communications products such as call recording, telecom, or voice/AI-enabled workflows.
Experience with incident response and breach notification under US state laws and GDPR.

Nice To Haves

CIPP/US, CIPP/E, or equivalent privacy certification is a plus.

Responsibilities

Advise Product and Engineering on privacy-by-design, AI governance, and regulatory risk across the full product lifecycle.
Support the development of legal frameworks covering AI training data, LLM data use, model governance, and compliance with the EU AI Act, US state AI laws, and FTC guidance.
Support Dialpad’s global privacy compliance program (GDPR/UK GDPR, CCPA/CPRA, HIPAA, and beyond) in partnership with dedicated legal team members.
Help manage the data subject access request program, maintain DPIAs and RoPAs, and serve as on-call counsel for data incidents, including breach response and required notifications.
Advise on federal and state telecom regulations (FCC, TCPA, 911, USF), track international developments, and handle CALEA readiness, law enforcement requests, and sectoral compliance across regulated verticals.
Partner with Security and GRC teams on certifications (ISO 27001, SOC 2, PCI, HIPAA) and help design privacy-enhancing controls including automated redaction, anonymization, and access governance.
Handle DPA and BAA negotiations, support complex enterprise transactions, and advise on marketing compliance including TCPA, CIPA, web tracking, consent signals, and digital advertising practices.
Participate in the Patent Review Board, coordinate patent prosecution with outside counsel, contribute to key internal policies, and drive legal ops scalability through automation and AI tools.