Product Portfolio Operations Manager - Communications & Reporting

JPMorgan Chase & Co.•Wilmington, DE

About The Position

Embrace the challenge of adapting to shifting priorities and resources while contributing to a dynamic team and applying your expertise, strategic thinking skills, and operational excellence across product lines. As a Product Portfolio Operations Manager in Consumer Bank Product Portfolio Operations, you will report to the Product Portfolio Operations Strategy & Communications pillar lead and run day-to-day execution of the Consumer Bank Product Portfolio Operations communications and reporting engine, with a focus on accuracy, consistency, timeliness, and decision readiness. You will partner closely with Consumer Bank product teams and senior stakeholders to gather inputs, synthesize insights, and publish executive-ready narratives that make priorities, tradeoffs, milestones, dependencies, and blockers clear. You will also contribute to PPO-owned, AI-enabled improvements to reporting workflows, including maintaining the Product Portfolio Operations LLM (Large Language Model) knowledge base and building lightweight prototypes that reduce manual effort and improve first-pass quality.

Requirements

5+ years of experience or equivalent expertise in program management or performance optimization
Proven ability to manage and implement operational effectiveness initiatives
Proven ability to operate within the product development life cycle and agile methodologies
Demonstrated ability to create executive-ready communications, presentations, and strategic documents, turning complex inputs into clear, concise narratives for senior audiences.
Strong analytical and problem-solving skills, including defining measures, identifying efficiency opportunities, and translating data into insights.
Advanced proficiency with AI tools and platforms relevant to the role’s scope, including LLMs, applied operations, and reporting workflow improvements.
Experience with data visualization tools and reporting platforms to create dashboards and metrics tracking.
Proven ability to manage multiple priorities and deadlines in a highly matrixed environment with strong attention to detail.
Strong stakeholder management skills, including influencing across functions and driving on-time inputs and alignment without direct authority.

Nice To Haves

Experience in Consumer Banking and/or PXT organizations within JPMorganChase.
Familiarity with Agile methodologies, product development lifecycles, Design Thinking frameworks, and investment planning processes.
Demonstrated experience supporting AI governance and use case identification specific to product portfolio operations and efficiency improvements.
Experience working with Product Controls frameworks and supporting adoption of new product governance mechanisms.
Experience building databases, prototypes, or technology solutions that improve operational efficiency and adoption.

Responsibilities

Run the recurring PPO communications and reporting cadence: manage intake, synthesis, drafting, review cycles, and publishing for required product reporting.
Translate portfolio inputs into decision-ready leadership narratives: clearly communicate progress, roadmaps, blockers, milestones, and dependencies tailored for PPO and PXT senior leaders.
Build and maintain standardized reporting frameworks that track PPO progress against CB OKRs, portfolio health metrics, and investment planning, driving consistent definitions and templates across teams.
Design and build AI-powered tools, workflows, and prototypes that solve real reporting and communications challenges: reducing cycle time, eliminating manual steps, and improving output quality.
Own operational delivery of the PPO LLM knowledge base: curate priority content, apply AI-first approaches to improve transparency, and increase drafting speed.
Identify manual pain points within PPO and PXT reporting workflows and deliver tangible improvements through automation, tooling, templates, or process redesign.
Run test-and-learns for new AI-enabled solutions, document outcomes, and make recommendations on what to scale.
Operate as the pillar's execution lead: manage timelines, stakeholder communications, and issue escalations to ensure consistent delivery across multiple audiences and forums.
Embed LRCC requirements into day-to-day reporting operations.