Product Portfolio Operations Director, CCB Finance Product & Transformation

JPMorgan Chase & Co.•Columbus, OH

About The Position

As a Product Portfolio Operations Director at JPMorganChase within Consumer & Community Banking Finance Product and Transformation, you will lead portfolio operations and strategic execution across multiple finance product areas and partner portfolios. You will enable clear decision-making, executive-ready communications, and measurable progress against enterprise priorities, while helping leaders drive change management and organizational effectiveness. You will also support talent and engagement outcomes for a product organization, ensuring teams stay focused on what matters most.

Requirements

Formal training or certification on product portfolio operations concepts and 10+ years applied experience
Three years of experience leading and developing teams, including setting priorities, coaching, and driving accountability
Demonstrated ability to execute cross-portfolio initiatives in complex, matrixed organizations with multiple senior stakeholders
Proven track record delivering strategic initiatives within finance, data, or product management environments
Advanced stakeholder management skills, with the ability to influence outcomes, manage trade-offs, and drive alignment across functions
Strong executive communications skills, including concise writing, storytelling, and creating leadership-ready materials
Bias for action and sound judgment when operating with incomplete information, ambiguity, or shifting priorities
Strong analytical and operational rigor, including defining metrics, tracking outcomes, and improving operating cadence
Proficiency with common work management and productivity tools (for example, Jira, Excel, and PowerPoint) and the ability to learn modern data platforms quickly

Nice To Haves

Experience supporting finance modernization, forecasting transformation, or process and controls modernization initiatives
Experience building and running portfolio operating cadences (for example, objectives and key results, quarterly planning, and governance routines)
Familiarity with modern data platforms (for example, Databricks) and AI-assisted tooling to improve workflow productivity
Experience partnering with legal, risk, compliance, controls, human resources, and recruiting to drive smooth execution and governance
Experience designing enablement and adoption strategies for enterprise tooling changes at scale

Responsibilities

Serve as chief of staff to the head of product, driving executive action tracking, meeting preparation, decision follow-through, and leadership communications
Coordinate cross-product initiatives, aligning plans, roadmaps, metrics, and best practices with finance and partner leadership teams
Produce executive-ready updates and materials that clearly communicate progress, trade-offs, risks, and decisions needed
Drive portfolio prioritization and investment trade-off discussions, articulating options and expected benefits in a clear, outcomes-focused way
Lead change management coordination across product, technology, data, design, and key partner functions to improve execution and adoption
Shape enablement strategies for new tools and ways of working for a large finance employee population, focusing on adoption and measurable impact
Operate as a front door and triage point for forecasting transformation work, ensuring clear intake, alignment, and delivery coordination
Track and report productivity outcomes, translating improvements into insights that inform reinvestment and resourcing decisions
Benchmark portfolio operations against leading product organizations and apply improvements to portfolio cadence, governance, and reporting
Lead, coach, and develop a small team responsible for portfolio management, metrics, and reporting, setting high standards for quality and execution