Product Performance Technician

Western States Equipment•Missoula, MT

4h•Onsite

About The Position

Since 1956, Western States Equipment Company has been a leading employer across Idaho, Oregon, Washington, Montana, and Wyoming. We are driven by our mission of solving our customers’ toughest challenges, guided by our core values of Safety, Excellence, Teamwork, Integrity, Accountability, and Innovation. By joining Western States, you commit to upholding these values while contributing to our purpose of building our communities for a better tomorrow. Safety and our Customer Care Commitment remain foundational to our mission and the standard by which we measure our success.

Requirements

High school diploma or GED required
Minimum of one year of heavy equipment maintenance experience required
Valid CDL with a clean driving record and DOT compliance.
Proficiency in English (speaking, reading, comprehension, writing).

Nice To Haves

Associate degree from an accredited vocational school preferred.
Caterpillar experience preferred.
Minimum of one year of Field Service experience preferred.
Minimum of five years’ experience in heavy equipment diagnosis and repair.

Responsibilities

Develops basic troubleshooting skills on various engine and equipment systems under the supervision of a Journeyman or Master Level Technician.
Assists with skill level appropriate testing while comparing data to specifications to determine if the system is working as designed.
Assists with repairs and diagnosing machine failures according to WSECO’s time requirement guidelines.
Performs experience level appropriate tasks independently, including inspections and minor troubleshooting, when scheduled for required preventative maintenance service.
Independently completes engine preventative maintenance and inspects/repairs external engine components.
Performs preventative maintenance duties on powertrain including proper additive use and oil sampling.
Basic troubleshooting and repair include identifying leaks, replacing seals/hub bearings and races, adjusting clutch brakes, removing/inspecting axles and identifying u-joint and yoke series.
Basic understanding and assisted replacement of various brake systems.
Understands basic electrical components with the ability to test, repair, and replace circuits. Includes Deutsch and Ampseal Connectors, 6/12/24 battery voltage systems, and ability to repair/replace various harness types.
Independently performs basic hydraulic systems maintenance, including fluid and filter replacement, full system cleanout, adjusting relief valve pressures, and pump flows.
Troubleshoots and services HVAC systems, including evacuating, recharging, and replacing components when required.
Basic understanding of general mechanical/electrical cab functions pertaining to operator interfaces.
Under supervision of Journeyman or Master level technician performs general tasks in troubleshooting and repair of various frame and suspension systems, including tracks, track pads, drive sprockets, and idlers.
Identifies undercarriage components and performs track sag measurements.
Install, repair, and activate telematics systems on equipment to enhance tracking and performance metrics.
Participates in continued education and training initiatives as outlined in the Western States Equipment Technician Career Development Plan (TCDP).
Utilizes service manuals (STW, SIS, and parts books) to address technical issues and perform all required tasks within technician level abilities, in accordance with printed procedures.
Develops familiarity with parts reusability guidelines.
Writes and reads complete, factual service reports for files and warranty purposes using STW for timely work order closing.
Develops skill sets to address all inquiries in a prompt and friendly manner to meet or exceed internal/external client expectations.
Performs other duties as assigned while developing a mindset for technician productivity.