Product Performance Technician

Western States Equipment•Meridian, ID

21h•Onsite

About The Position

Western States Equipment has a long legacy of providing quality equipment and excellent service to customers. Since 1956, their vision is to make communities stronger, cleaner, and more productive, not just with products and service, but through their people. They are committed to their purpose: “Building our Communities for a Better Tomorrow,” performance through their values (SAFETY, EXCELLENCE, TEAMWORK, INTEGRITY, ACCOUNTABLITY, and INNOVATION), and customer and employee care commitments (Conveying Warm and Empathy, Actively Listening, Building Trust, and Saying Thank You).

Requirements

Exceptional customer service and advanced communication skills.
Proficiency in Microsoft Office and similar systems.
Ability to work autonomously under pressure with excellent problem-solving skills.
Specialized knowledge in electrical, hydraulic, A/C, powertrain, and telematics systems.
Strong capability in comprehending and applying technical documentation.
Proficiency with software programs (ET, STW, Parts Integration, SIS Web).
Effective relationship-building and maintenance skills.
Willingness to travel extensively (up to 80%) and work overtime as necessary.
High school diploma or GED required.
Minimum of one year of heavy equipment maintenance experience required.
Minimum of five years’ experience in heavy equipment diagnosis and repair.
Valid CDL with a clean driving record and DOT compliance.
Proficiency in English (speaking, reading, comprehension, writing).

Nice To Haves

Associate degree from an accredited vocational school preferred.
Caterpillar experience preferred.
Minimum of one year of Field Service experience preferred.

Responsibilities

Actively cares, promotes, manages, and advocates safety at Western States. Ensures all employees, vendors, and clients have a safe work environment while adhering to all applicable safety policies, procedures and standards.
Completes Job Hazard Analysis (JHA’s) prior to any job-related tasks according to WSECO’s policy and standards.
Maintains clean/clutter free personal work areas to ensure safe environment for all WSECO employees.
Adheres to required personal protective equipment (PPE) as identified in safety policy.
Develops basic troubleshooting skills on various engine and equipment systems under the supervision of a Journeyman or Master Level Technician.
Assists with skill level appropriate testing while comparing data to specifications to determine if the system is working as designed.
Assists with repairs and diagnosing machine failures according to WSECO’s time requirement guidelines.
Performs experience level appropriate tasks independently, including inspections and minor troubleshooting, when scheduled for required preventative maintenance service.
Independently completes engine preventative maintenance and inspects/repairs external engine components.
Performs preventative maintenance duties on powertrain including proper additive use and oil sampling.
Performs basic troubleshooting and repair on powertrain components including identifying leaks, replacing seals/hub bearings and races, adjusting clutch brakes, removing/inspecting axles and identifying u-joint and yoke series.
Performs basic understanding and assisted replacement of various brake systems.
Understands basic electrical components with the ability to test, repair, and replace circuits. Includes Deutsch and Ampseal Connectors, 6/12/24 battery voltage systems, and ability to repair/replace various harness types.
Independently performs basic hydraulic systems maintenance, including fluid and filter replacement, full system cleanout, adjusting relief valve pressures, and pump flows.
Troubleshoots and services HVAC systems, including evacuating, recharging, and replacing components when required.
Has basic understanding of general mechanical/electrical cab functions pertaining to operator interfaces.
Under supervision of Journeyman or Master level technician performs general tasks in troubleshooting and repair of various frame and suspension systems, including tracks, track pads, drive sprockets, and idlers.
Identifies undercarriage components and performs track sag measurements.
Install, repair, and activate telematics systems on equipment to enhance tracking and performance metrics.
Participates in continued education and training initiatives as outlined in the Western States Equipment Technician Career Development Plan (TCDP).
Utilizes service manuals (STW, SIS, and parts books) to address technical issues and perform all required tasks within technician level abilities, in accordance with printed procedures.
Develops familiarity with parts reusability guidelines.
Writes and reads complete, factual service reports for files and warranty purposes using STW for timely work order closing.
Develops skill sets to address all inquiries in a prompt and friendly manner to meet or exceed internal/external client expectations.
Performs other duties as assigned while developing a mindset for technician productivity.