Deposit, Product Partner

Citizens•Newark, DE

10h•$130,000 - $161,000•Hybrid

About The Position

The Consumer Deposit Product Partner operates at the center of product operations, risk oversight, and customer remediation for deposit products. This role is responsible for investigating customer impacting issues, validating data and financial outcomes, and ensuring accurate and compliant restitution when product behavior does not perform as expected. This is not a traditional product roadmap or feature delivery role. It is a highly analytical, execution focused position that works behind the scenes to identify issues, validate outcomes, and prevent future customer impact. The role plays a critical part in maintaining product integrity and delivering fair, accurate outcomes for customers.

Requirements

Strong analytical skills with hands on experience using Excel for data analysis, including formulas, data validation, and working with large datasets
High attention to detail, with the ability to investigate complex issues and validate outcomes at a granular level
Knowledge of deposit products such as checking, savings, money market, and CDs, with the ability to understand how product features should function
Risk oriented mindset, with the ability to identify potential issues before they impact customers
Strong communication skills to coordinate across multiple stakeholders and drive resolution
Ability to manage multiple priorities in a fast paced, highly regulated environment
Comfort operating in a role that is execution focused, detail driven, and behind the scenes rather than customer facing or feature delivery oriented

Responsibilities

Lead end to end remediation efforts for deposit related issues, including identifying impacted populations, assessing scope, and ensuring timely resolution
Own execution of financial restitution, including validating calculations, reviewing methodologies, and confirming customers are made whole accurately
Perform account level analysis and validation to confirm correct customer treatment and identify discrepancies
Analyze large datasets using Excel and internal systems to validate customer impacts and financial outcomes
Conduct sampling and detailed account level reviews to ensure accuracy of restitution populations
Investigate data anomalies and partner with data teams while maintaining ownership of final validation and sign off
Act as an embedded product risk partner to identify issues before they result in customer impact
Review product behavior and changes to ensure alignment with intended design and regulatory expectations
Proactively identify potential risks or “landmines” in product changes and operational processes
Partner with Technology, Product, Risk, Legal, Compliance, Finance, and Operations to resolve customer impacting events
Support root cause analysis, issue resolution, and coordinated remediation efforts across teams
Engage in audit and regulatory activities, providing documentation, analysis, and support as needed
Support additional operational responsibilities including product rate changes, QA and QC reviews, and control validation
Flex across team priorities as restitution volumes change, contributing to broader product operations support
Help establish and improve governance, controls, and documentation to ensure consistent and auditable outcomes
Leverage remediation insights to identify systemic issues and recommend improvements
Strengthen processes to reduce recurrence of customer impacting events
Contribute to building a more proactive risk and control environment within product operations