Product Owner

Manulife • Waterloo, ON

15d • CA$85,300 - CA$135,300 • Hybrid

About The Position

We are seeking an experienced Product Owner to drive strategy, delivery, and continuous innovation across our Canadian Retirement products with focus given to our more niche products. In this role, you will champion a user-centric approach, balancing business and customer needs while leading the strategy, usability, and advancement of our Specialty Product offerings. You will prioritize the product backlog, deliver iterative value, and collaborate with cross-functional teams to develop solutions that enhance digital experiences, and leveraging AI where possible.

Requirements

• 3–5 years in product ownership / product management
• Proven delivery of successful digital products end-to-end
• Strong analytical, communication, and stakeholder management skills
• Experience in agile (Scrum/Kanban) environments

Nice To Haves

• Experience in Group Retirement Services
• Expertise in digital platforms (e.g., websites, mobile apps)
• Familiarity with AI technologies and trends
• Experience with personalization tools (Adobe Target)
• Understanding of consent and compliance (PIPEDA)
• Strong UX and data-driven decision-making capabilities

Responsibilities

• Define and evolve product vision, roadmap, and priorities aligned to the product strategy
• Use customer feedback, data, and market insights to inform decisions
• Act as the voice of the customer and business across the product lifecycle
• Own backlog prioritization, user stories, and sprint outcomes
• Lead agile ceremonies and ensure consistent, iterative delivery
• Oversee UAT and ensure quality, usability, and value delivery
• Leverage product analytics and data driven insights to optimize experience and decision-making
• Apply structured prioritization methods (e.g., MoSCoW)
• Partner with data teams to enable accurate, actionable insights
• Drive modernization of digital platforms with API-first mentality that allows those systems to be flexible and support more than one experience
• Implement design systems for consistent, accessible UX
• Enable strategies to improve engagement and outcomes
• Lead go-to-market and adoption strategies for new features
• Partner across operations, marketing, and technology teams
• Monitor adoption metrics and refine rollout approaches
• Build strong relationships and align priorities across teams
• Communicate product vision, progress, and outcomes clearly
• Use frameworks (OKRs, RACI) to support execution and alignment

Benefits

• health
• dental
• mental health
• vision
• short- and long-term disability
• life and AD&D insurance coverage
• adoption/surrogacy and wellness benefits
• employee/family assistance plans
• retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
• financial education and counseling resources
• paid holidays
• vacation
• personal days
• sick days
• full range of statutory leaves of absence

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed