Product Owner

ReturnPro • Aventura, FL

8d • Onsite

About The Position

This role owns the entry point to everything ReturnPro does. Customers reach us through a returns initiation portal (owned or partnered) or through our Vendor Policy Platform. What happens at this layer determines the quality of data flowing into every downstream operation and directly impacts the value we recover for our clients. The right person is obsessed with reliability first, then growth. They understand that a well-built, hardened product that scales cleanly is more valuable than a feature-rich product that breaks under pressure. They navigate a competitive market by deepening ReturnPro’s end-to-end advantage, not by chasing competitor features.

Requirements

• Track record owning B2B SaaS products with high reliability requirements
• Strong instinct for ICP definition and roadmap prioritization grounded in customer data
• Comfortable operating in a competitive market without being distracted by feature parity thinking
• Data-driven: you set measurable goals and hold yourself accountable to them
• Clear communicator who invests in documentation, training, and stakeholder alignment
• Experience integrating AI/ML capabilities into product workflows in ways that drove measurable outcomes

Nice To Haves

• Experience in returns, reverse logistics, e-commerce, or adjacent platforms preferred

Responsibilities

• Returns initiation portals: owned and partnered channel integrations
• Vendor Policy Hub: rules engine, policy configuration, and compliance workflows
• Data Ingestion: capturing the data needed at point of intake to ensure downstream operations run without gaps
• Product reliability, uptime, and incident response at this layer
• The roadmap that strengthens ReturnPro’s end-to-end solution for our ICP

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed