Product Owner

Sun, Inc.•Southfield, MI

11d•Onsite

About The Position

The Product Owner leads the vision, development, and continuous improvement of Sun's Customer Portal by enhancing digital tools to elevate the customer journey from application through the full resident lifecycle. This individual is responsible for shaping the product roadmap, prioritizing development efforts, and ensuring our digital products deliver measurable value to stakeholders.

Requirements

Bachelor's Degree in Business, Computer Science, or a related field (Required)
5 years of experience as a Product Owner, Product Manager, or related role in digital product development (Required)
Familiarity with web and mobile app development and platform best practices (iOS)
Excellent skills in requirements gathering, road mapping, user story creation, and agile development
Strong collaboration skills with the ability to influence cross-functional teams without direct authority
Adept at interpreting analytics and customer feedback to drive product decisions

Nice To Haves

1 year in building/managing customer portals, especially in the property management or real estate industry
Proven ability to balance strategic thinking with hands-on execution
Familiarity with integration points between customer portals and ERP or property management systems, preferred
Understanding of secure portal login experiences, digital payment tools, self-service workflows, and use of Artificial Intelligence (AI) to enhance user experience, preferred

Responsibilities

Define, communicate, and prioritize product roadmaps, feature enhancements, and release plans based on customer insights, business goals, stakeholder input, and technology trends.
Gather and translate feedback from residents, business stakeholders, and internal users into actionable product features and requirements.
Work closely with the business analyst and development team in an agile environment to ensure clear requirements and timely delivery of features.
Partner with UX/UI designers to deliver intuitive and elegant digital experiences.
Serve as a subject matter expert and champion for portal functionality and digital resident engagement within the company.
Monitor usage metrics, user feedback, and market trends to inform ongoing enhancements and innovations.
Continuously advance the Customer Portal to deliver value, ease of use, and engagement across the resident lifecycle.
May expand responsibilities to lead additional projects, such as internal team member mobile app or other digital products.
Other duties as assigned.

Benefits

Comprehensive Medical and Prescription coverage with 4 plan options
Comprehensive Dental and Vision Plans
On-Site Fitness Center
Voluntary Health and Dependent Care Reimbursement Accounts
Life, Accidental Death & Dismemberment Insurance and Dependent Life
Short and Long-Term Disability Coverage
401(k) Plan with Sun matching contribution
Employee Assistance Program
Identity Theft Insurance
Legal Assistance Plan
Pet Insurance
Tuition Reimbursement program
Vacation RV Site Discounts
Team Member Perks & Discounts program
Up to six weeks of paid parental leave
Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty