Product Owner, API

Crum & Forster • Glastonbury, CT

3d • $87,400 - $130,000 • Hybrid

About The Position

Travel Insured International (TII), a Crum & Forster company, is hiring a Product Owner focused on API-enabled partner and client implementations. The role turns strategy into a prioritized backlog of features and stories, with clear systems-analysis insight, to deliver high-value product increments and measurable business outcomes.

The Product Owner owns backlog readiness and prioritization, story refinement, sprint and PI planning, acceptance criteria, UAT coordination, and delivery through the SDLC to deployment. The role has responsibility for delivery, acceptance, sign-off, and approval decisions, including final approval of functionality delivered by the team. It partners across business, engineering, architecture, UX, QA, compliance, operations, and external stakeholders to align scope, priorities, risks, dependencies, and delivery plans.

For API implementations, the role gathers and documents integration requirements, workflows, data needs, constraints, and onboarding expectations; translates them into features, stories, acceptance criteria, process flows, implementation plans, and documentation; and works with engineering to validate capabilities and address gaps. It also improves partner onboarding processes, playbooks, documentation standards, and delivery efficiency.

The position is preferred hybrid in Glastonbury, Connecticut, or Eatontown, New Jersey, or remote in the Eastern time zone.

Requirements

• Bachelor’s degree from an accredited institution or equivalent experience.
• 3–7+ years of experience in Product, Business Analysis, or Systems Analysis.
• Understanding of backlog management, agile delivery, program increment planning, and cross-team coordination.
• Experience eliciting requirements through questioning, stakeholder interviews, and refinement sessions to clarify scope, dependencies, and technical impacts.
• Ability to influence and align cross-functional business and IT stakeholders without direct authority.
• Understanding of Agile and Scrum methodologies.
• Knowledge of product ownership best practices.
• Strong collaboration, problem-solving, and analytical skills, with attention to detail.
• Excellent communication, stakeholder alignment, and conflict resolution skills.
• Ability to lead multiple projects simultaneously, drive results, and prioritize tasks.
• Effective technical writing skills.
• Ability to ask insightful questions to clarify business intent, uncover gaps or assumptions, and define scope for technical delivery.
• Strong aptitude for connecting business objectives to technical execution, including understanding dependencies, risks, tradeoffs, and delivery impacts.
• Working knowledge of APIs and system integrations, and ability to explain technical concepts to business stakeholders and support partner/client implementations through requirements gathering, process definition, and cross-functional coordination.
• Experience creating API and workflow documentation, implementation guides, and partner-facing onboarding materials, and helping design scalable onboarding approaches, playbooks, and repeatable implementation processes.

Nice To Haves

• Experience with APIs, system integrations, or technical partner implementations, including gathering requirements for external partner/client integrations.
• Experience translating integration needs into API requirements, implementation guides, process flows, user stories, acceptance criteria, and onboarding materials.
• Insurance industry experience.
• Scaled Agile Framework (SAFe) or Scrum certifications.

Responsibilities

• Apply agile frameworks such as Scrum, Kanban, and SAFe to support predictability, transparency, and continuous improvement.
• Facilitate daily stand-ups, refinement, sprint planning, demos, and retrospectives, supporting consistent practice and ongoing maturity.
• Collaborate with the RTE, business leaders, architecture, and engineering to maintain a unified program-level view of delivery.
• Maintain clear documentation and reinforce processes.
• Keep backlogs healthy, prioritized, scoped, and ready, and provide final acceptance and release sign-off.
• Complete intake, prioritization, and refinement processes.
• Certify work products across the SDLC, including UAT, release readiness, and production deployment approval.
• Align agile delivery, UX, QA, compliance, and engineering on definitions of ready and done and on release standards.
• Ask probing questions to turn business requests into actionable work and clarify technical complexity, dependencies, risks, and delivery impacts.
• Work with business, engineering, and external stakeholders to gather and document API implementation requirements, workflows, data needs, technical constraints, and onboarding expectations.
• Translate API integration needs into features, user stories, acceptance criteria, process flows, implementation plans, and API or partner documentation; coordinate with engineering to validate capabilities and identify gaps.
• Resolve conflicts, cross-team dependencies, and delivery risks with end users, engineering, UX/design, compliance, operations, and other business groups.
• Partner with engineering and business stakeholders to establish problem statements, validate feasibility, and define outcomes.
• Influence business and IT stakeholders on scope, priorities, tradeoffs, and implementation approaches throughout delivery.
• Align external partners, clients, business teams, and technical teams on implementation goals, integration requirements, scope, timelines, responsibilities, and success criteria.
• Deliver prioritized backlogs, defect management, user stories, acceptance criteria, release plans, UAT plans, and final acceptance and approval of delivered functionality, with timely communication and follow-through focused on value.
• Drive continuous improvement through post-mortems.
• Convert business needs into technically feasible requirements by identifying ambiguity and validating scope, dependencies, and implementation considerations with IT partners.
• Improve API implementation processes, partner onboarding workflows, documentation standards, and delivery efficiency, incorporating lessons learned into playbooks, onboarding materials, and backlog priorities.
• Perform other duties as assigned.

Benefits

• Competitive compensation package.
• Generous 401(k) employer match.
• Employee Stock Purchase Plan with employer matching.
• Generous paid time off.
• Benefits supporting physical, mental, and financial wellbeing, including health, dental, and vision coverage.
• Career development and learning opportunities, which may include tuition reimbursement, industry-related certifications, and professional training.
• Matching donation program, volunteer opportunities, and an employee-driven corporate giving program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level