Product Owner

TEKsystems•Chillicothe, IL

3d•$45 - $65•Onsite

About The Position

This Product Owner role is crucial for supporting the digital products that drive procurement and supply chain operations, with a specific focus on supply and capacity planning solutions. The team is preparing to replace an existing supply and demand planning tool by the end of this month, with the internal team responsible for configuration and implementation. This Product Owner will provide essential support for the current platform (either o9 or Coupa) while the internal team builds out the new product. The key objective is to serve as a trusted partner to the business, maintaining stakeholder confidence and providing strategic Product Management leadership during the implementation and stabilization period.

Requirements

Product management
Working knowledge of business analysis and the set of tasks, techniques and tools required to identify business needs; ability to recommend solutions that deliver value to stakeholders.
Analyzes the value of a business and its functions through the value estimation of assets.
Applies the prerequisites to a project before starting the business analysis process.
Extensive knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Differentiates assumptions, perspectives, and historical frameworks.
Evaluates past decisions for insights to improve decision-making process.
Assesses and validates decision options and points and predicts their potential impact.
Advises others in analyzing and synthesizing relevant data and assessing alternatives.
Uses effective decision-making approaches such as consultative, command, or consensus.
Ensures that assumptions and received wisdom are objectively analyzed in decisions.
Working knowledge of strategies, practices and tools for resolving software problems; ability to manage software problems in installed software products.
Extensive knowledge of and experience with the business aspects and operation of a software product; ability to manage install base, current uses, future plans, and product vision.
Has knowledge of all advanced business features and functions of the product.
Extensive knowledge of software change request management; ability to manage software product change requests from customers, prospective customers, vendors, and internal staff.
Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Product management

Nice To Haves

Experience with o9 or Coupa platforms.

Responsibilities

Provide Product Owner support for the current platform (o9 or Coupa).
Collaborate with stakeholders, development teams, testing teams, etc., to deliver business solutions.
Document the business case to justify the requirements of time and resources of a project.
Utilize diverse analysis tools and methodologies to group different business activities based on shared characteristics or similarities.
Manage software problems in installed software products.
Document resolution progress and provide feedback to customers.
Describe issues and considerations for resolving problems involving other products or vendors.
Work with tracking and resolving common types of problems for a product or product group.
Describe actions, tools, and procedures for problem reporting, solving, and resolution.
Cite examples of unusual problems; follow proper notifications and escalation procedures.
Participate in enhancing the sales process and expanding sales opportunities.
Collect, document, and maintain product functional requirements; make recommendations.
Support and participate in major installations and customizations.
Maintain and disseminate information on customer use and experiences.
Assess opportunities and challenges related to unusual or non-traditional uses of the product.
Manage software product change requests from customers, prospective customers, vendors, and internal staff.
Describe methods for estimating costs for request fulfillment.
Define responses for non-standard or unsupported change requests.
Contribute to the design and development of request process flow and templates.
Clarify description, components affected, need, cost estimate, risk, resources, status of change requests.
Manage all aspects of the change request process.
Research new tools and techniques for monitoring product efficacy.
Review others' writing or presentations and provide feedback and coaching.
Adapt documents and presentations for the intended audience.
Demonstrate both empathy and assertiveness when communicating a need or defending a position.
Communicate well downward, upward, and outward.
Employ appropriate methods of persuasion when soliciting agreement.
Maintain focus on the topic at hand.