Product Owner

Liberty Mutual Insurance•Boston, MA

16d•$106,000 - $211,000

About The Position

Join our Personal Lines digital servicing team as a Product Owner supporting modern customer servicing platforms used by employees, independent agents, and business partners. In this role, you will own high-impact servicing capabilities across rate, renewal, and cancellation journeys, real-time guidance and recommendations, and the broader service framework that connects servicing tools to key enterprise experiences. Your work will directly support business growth, profitability, retention, and customer experience goals by helping users deliver smarter, faster, and more consistent service.

Requirements

Advanced knowledge of Agile development methodologies as typically acquired through a Bachelors’ degree in relevant field (business, computer science, humanities etc.), 7 years in business, technology, or consulting with 5 to 7 years direct experience with agile teams
High level of proven business expertise needed to set clear priorities for product and understand business value impacts
Develops strong stakeholder relationships and influencing across multiple organizational boundaries
Demonstrated experience leading varied audiences through the development of complex ideas, issues and designs
Ability to lead varied audiences through census building
Proven experience with Agile practices and expectations
Comfortable with making decisions with some level of uncertainty
Strong communication skills, both written and verbal

Nice To Haves

Master's degree preferred
Insurance, servicing platform, or modernization experience preferred
Knowledge of insurance industry preferred
Knowledge of relevant products and portfolio strongly preferred
Strong experimental mindset to drive innovation amongst uncertainty and exploit market opportunities

Responsibilities

Define and communicate a clear product vision, roadmap, and priorities aligned to business and enterprise goals.
Own and prioritize a complex backlog tied to measurable business outcomes.
Partner with analytics, data science, UX, engineering, architecture, and business stakeholders to deliver scalable solutions.
Use data and product health metrics to identify opportunities, measure impact, and guide decisions.
Lead stakeholder alignment, manage dependencies, and communicate trade-offs across teams and portfolios.