Product Owner
About The Position
We're looking for a Product Owner to help shape the future of our mission-critical platform used by various public safety users in North America. In this role, you’ll serve as the voice of the customer to your assigned engineering teams—translating user needs into precise, technically grounded user stories and guiding execution from roadmap to release. This is not a passive backlog management role. We’re seeking someone who can dive deep with architects and developers, define the "how" as well as the "what", and own the outcomes of what gets built. You’ll work closely with Product Managers, Engineering, and UX to ensure each feature is designed for usability, built for reliability, and aligned to our product strategy. You’ll thrive here if you bring technical fluency, relentless prioritization, and a sharp eye for user impact.
Requirements
- Bachelor's degree
- 3+ years in Product Ownership, Product Management, Engineering, or Technical Business Analysis.
- Strong technical background—you don’t need to code, but you can diagram an architecture, spot integration risks, and talk through implementation choices with developers.
- Experience working in Agile/Scrum environments, with tools like Jira, Aha!, and Azure DevOps.
- Deep understanding of on-premise and/or cloud-based enterprise software.
- Comfortable navigating platform constraints and contributing to discussions on system architecture and scalability.
- Skilled in creating clear, developer-ready requirements and collaborating across UX, QA, and Engineering.
- Exceptional communicator—especially in writing. You take pride in crafting user stories that are crisp, testable, and aligned to business goals.
- You treat the backlog like a product. Great writing isn’t just a bonus—it’s your baseline.
- Able to translate complex ideas into language that’s useful to both engineers and stakeholders—whether technical docs, acceptance criteria, or internal presentations.
- Passion for writing that drives action—you write to be understood, not to impress.
- Legal authorization to work in the U.S. indefinitely is required; employer work permit sponsorship is not available.
Nice To Haves
- Experience in Public Safety or high-availability domains is a strong plus.
Responsibilities
- Own the team backlog—create, refine, and prioritize user stories, defects, and research spikes for one or more engineering teams.
- Translate customer needs into technical outcomes—work with architects to define solution approaches and articulate the “why” and “how” of each story to developers and testers.
- Partner with Product Managers to define roadmap priorities and decompose epics into actionable work.
- Lead backlog grooming and sprint planning with Engineering and QA to ensure readiness and velocity.
- Serve as the go-to expert on your features—owning scope, sequencing, and delivery status across multiple active efforts.
- Validate delivery—accept stories only when they meet acceptance criteria and Definition of Done (DoD), and support team demos and release readiness.
- Collaborate cross-functionally—work with UX, Support, and Sales Engineering to ensure delivery is intuitive, supportable, and customer-ready.
- Understand technical tradeoffs—collaborate with engineers on sequencing, infrastructure, technical debt, and system performance impacts.
- Champion stability and availability in everything you build—this is mission-critical software used in life-or-death scenarios.
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
