Product Owner

Southern Scripts•Natchitoches, LA

About The Position

The Product Owner is responsible for maintaining professional relationships and coordinating interactions with third-party vendors and external business partners while representing CRx Specialty Pharmacy. The role serves as the central coordination point for the ongoing performance, development, and continuous improvement of CRx as an integrated specialty pharmacy solution for Liviniti clients and members. It connects pharmacy operations with Variable Copay and other Liviniti teams, translating business, client, member, and operational needs into priorities, coordinated initiatives, and sustainable processes. The position applies product ownership and project coordination practices to support service quality, operational readiness, stakeholder alignment, issue resolution, and implementation of enhancements; it is not focused on technology product development. This is a full-time, salaried/exempt position with some flexibility in hours. The employee must be available during core hours of 8:00 AM to 6:00 PM CT, with work times adjusted to cover meetings across time zones. Extended hours, weekends, and holidays may be required according to industry demands. No travel is expected. There are no supervisory responsibilities. The role requires a Certified Pharmacy Technician with five years of experience in a fast-paced healthcare environment and a high school diploma or equivalent. Some college and pharmacy experience are preferred.

Requirements

Certified Pharmacy Technician with five years of experience in a fast-paced healthcare environment.
High school diploma or equivalent.
Flexibility and adaptability in changing environments.
Ability to tolerate taxing workloads and function effectively under stress.
Ability to meet deadlines.
Integrity, concern for others, interpersonal skills, interest, and motivation.
Strong work ethic.
Ability to respect the confidentiality of patient information.
Understanding of medical terminology and calculations.
Familiarity with medication names and general uses.
Ability to work both independently and as part of a team to achieve personal and departmental goals.
Basic math and computer skills.
Proficiency in Microsoft Office and industry-related software programs.
Problem-solving and analysis skills.
Ability to manage multiple priorities, work independently with minimal supervision, collaborate across teams, and maintain accuracy and attention to detail.
Ability to work extended hours, weekends, and holidays as industry demands require, and to cover meetings across time zones while being available during core hours of 8:00 AM to 6:00 PM CT.

Nice To Haves

Some college.
Pharmacy experience.

Responsibilities

Serve as the operational owner and primary coordination point for initiatives, enhancements, and priorities affecting the CRx specialty pharmacy offering.
Partner with pharmacy leadership and cross-functional stakeholders to establish priorities, define outcomes, clarify responsibilities, and coordinate work through completion.
Develop and maintain project plans, timelines, status updates, decision logs, and follow-up items for assigned initiatives, without taking on responsibilities reserved for formal technology development teams.
Coordinate operational readiness for new clients, programs, service enhancements, and process changes by documenting requirements, identifying dependencies, and confirming stakeholder preparedness.
Support alignment among CRx pharmacy operations, Variable Copay, Client Experience, Clinical, Compliance, Finance, Product, and other Liviniti teams as appropriate.
Monitor operational performance, service trends, stakeholder feedback, and recurring issues to identify risks, improvement opportunities, and corrective-action priorities.
Facilitate resolution of cross-functional operational issues by organizing stakeholders, clarifying ownership, tracking commitments, and escalating barriers when necessary.
Create and maintain process documentation, workflows, business requirements, standard work, and other materials that support consistent execution and organizational knowledge.
Evaluate proposed changes for operational impact, member and client experience, resource needs, compliance considerations, and alignment with CRx and Liviniti objectives.
Provide pharmacy leadership and key stakeholders with concise updates on initiative status, risks, decisions, dependencies, and expected outcomes.
Coordinate testing, validation, training, communication, and implementation activities for operational changes, documenting and resolving issues before or after launch as appropriate.
Promote a member-focused and client-aligned approach that supports reliable specialty pharmacy service, care coordination, medication access, affordability, and a consistent experience.
Abide by HIPAA obligations regarding Protected Health Information (PHI), report discovered HIPAA violations to the Compliance Officer and/or Human Resources, and complete required HIPAA training and demonstrate competency.
Manage multiple priorities and projects while maintaining accuracy and attention to detail; work independently with minimal supervision and collaborate across teams.
Identify process-improvement opportunities, proactively drive solutions to completion, adapt to changing business needs, solve problems, take ownership, and focus on efficiency, quality, and continuous improvement.
Gather end-user feedback and translate operational needs into actionable solutions; demonstrate leadership through influence, accountability, and a proactive approach to achieving goals.
Perform other duties, responsibilities, or activities that may change or be assigned, with or without notice.