Product Owner

Kinsale Management • Richmond, VA

20d

About The Position

Kinsale Insurance is hiring a Product Owner to connect technical teams with business stakeholders and help keep business applications running smoothly. The role provides client-facing support for custom and third-party applications, including incident and defect resolution, maintenance, upgrades, and security remediation. The Product Owner also supports product rollouts and enhancements, participates in Agile planning, and contributes to improvements in application health, stability, performance, and maintainability. The position is based at Kinsale Insurance, headquartered in Richmond, Virginia; the posting does not specify the work arrangement.

Requirements

• Bachelor’s degree in Information Technology or a related field, relevant certifications, or equivalent work experience.
• At least 3 years of experience supporting custom applications in a client-facing role.
• Working knowledge of incident, problem, and change management.
• Ability to write and execute SQL queries and experience with relational databases.
• Background in software development principles and sufficient technical depth to participate in debugging and system analysis.
• Strong critical-thinking, communication, and interpersonal skills, including the ability to build trust with technical teams and business stakeholders.
• Familiarity with Agile methodologies such as Scrum and Kanban.
• Familiarity with monitoring tools used to assess application health and performance.
• Strong organizational skills and ability to anticipate challenges and manage multiple priorities in a fast-paced environment.

Nice To Haves

• Experience with generative AI tools to enhance productivity and decision-making.

Responsibilities

• Serve as a primary contact for business stakeholders regarding custom and third-party application issues, clearly communicating impact, status, and resolution plans.
• Triage, investigate, and resolve application incidents and defects to minimize business disruption and provide a positive client experience.
• Explain technical issues in plain language and facilitate collaboration among business stakeholders, leadership, and development teams.
• Support rollout of new products and product enhancements using configuration utilities and SQL scripts.
• Support proactive application maintenance, including health checks and performance tuning, while considering business impact.
• Coordinate application upgrades and security remediations with technical teams and business stakeholders to minimize disruption.
• Contribute to initiatives that improve application stability, performance, and maintainability.
• Participate in backlog refinement and sprint planning.
• Track and report support metrics, providing insights and recommendations to the team.

Benefits

• Competitive pay and bonus opportunities.
• Health, dental, and vision insurance.
• Annual HSA contributions of up to $3,600 for individuals or $7,000 for families.
• 22 days of paid time off and 10 paid company holidays.
• Promotion paths, mentorship, and ongoing professional development.
• 401(k) matching contributions of up to 6% on base salary and bonus.
• Standard life insurance and disability coverage.
• Annual reimbursement of up to $3,000 for educational training and certifications.

What This Job Offers

• Job Type: Full-time