Product Owner

Leidos•Chantilly, VA

17h•$131,300 - $237,350

About The Position

Leidos is seeking a Product Owner to support business process management, systems analysis, and data analytic support in transitioning its case management system. The selected will be a liaison between the group and the end users. We are looking for a PM type, go- getter with strong soft skills as they will be working directly with various levels of stakeholders. This is not a spot for someone newly cleared or an entry level position. This office responds to harassment allegations, workplace conflicts, and grievances from the workforce. The customer utilizes a case management system to maintain case records. The system collects layers of structured data on all case records that is analyzed to generate static and dynamic reports and infographics used to derive business insights and assess and improve data health. This office is in the process of transitioning from a basic system that requires manual export and triage of data for analysis and metric creation in Excel, and Tableau, to a custom system that has out-of-the box basic dashboard metrics. The Product Owner will extract raw data from the CMS as Comma Separated Value (CSV) files for import into Excel, where contractor will scrub data for gaps and discrepancies. The Product Owner will collect user requirements from employees and generate recommendations for updates and expansions of the system capabilities; the Sponsor Program Manager will review and prioritize the requirements prior to passage to the developers. The Product Owner will liaise with developers to ensure they have an accurate understanding of the process and development requirements. The Product Owner will prepare business data metrics reports and infographics according to customer's requirements and shall monitor the effectiveness of the system reporting functions to make recommendations for improved capabilities. The Product Owner will evaluate the current internal knowledge management practices, propose best practices, facilitate implementation, and monitor effectiveness and maintenance. The Product Owner will update and maintain system user documentation and training materials, as well as a set of business process maps using Business Process Mapping Notation. The Product Owner will identify and propose business process improvements and efficiencies, for both manual processes and those automated in the system, to Program Manager. The Product Owner will perform new employee on-boarding process briefings, customer system training, and provide guidance for all the employees on the use of the system and case file management and documentation.

Requirements

Must have an active TS/SCI with Poly to be considered.
Must have a Bachelor's degree and at least 12 years of prior relevant experience or Masters with at least 10 years of prior relevant experience. May possess a Doctorate in technical domain. May have 4+ years of additional work experience in lieu of degree
Must have experience using Excel and Tableau to perform data analysis, to include writing formulas and basic coding to elevate analysis capabilities beyond the basic functionality of those platforms.
Must have experience creating insightful and focused infographics in Excel and Tableau that meet basic graphic design best practices.
Must have experience creating/editing/working with Tableau and Salesforce dashboards.
Must have experience with Excel spreadsheets/pivot tables.
Must have experience crafting technical requirements from users (gathering, crafting & translating those requirements) and user stories for workflow application development
Must have experience drafting documentation including, but not limited to, SOPs for onboarding.
Must have experience clearly briefing, providing instruction, and creating reference materials for activities such as on boarding or user engagement.
Must have experience performing small-scope business process analysis to identify areas of opportunity for integration and efficiency.
Must have experience clearly drafting, defining, communicating, and implementing metrics-based and workforce-vetted process improvements.
Must have experience identifying, proposing, and facilitating the implementation of comprehensive and multi-modal knowledge management best practices.

Responsibilities

Extract raw data from the CMS as Comma Separated Value (CSV) files for import into Excel, where contractor will scrub data for gaps and discrepancies.
Collect user requirements from employees and generate recommendations for updates and expansions of the system capabilities.
Liaise with developers to ensure they have an accurate understanding of the process and development requirements.
Prepare business data metrics reports and infographics according to customer's requirements.
Monitor the effectiveness of the system reporting functions to make recommendations for improved capabilities.
Evaluate the current internal knowledge management practices, propose best practices, facilitate implementation, and monitor effectiveness and maintenance.
Update and maintain system user documentation and training materials, as well as a set of business process maps using Business Process Mapping Notation.
Identify and propose business process improvements and efficiencies, for both manual processes and those automated in the system, to Program Manager.
Perform new employee on-boarding process briefings, customer system training, and provide guidance for all the employees on the use of the system and case file management and documentation.