Product Owner
About The Position
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Product Owner Experience Some domain experience (cards, contact center) For the Senior Product Owner for Transform (i.e. replacing Punit) - They will be covering SalesForce, Pega, IVR, Chat, Secure Message and Digital. So experience in one or more of these areas would be useful. Experience deploying Gen AI solutions (i.e. custom LLMs and AWS/SF/Pega out of the box solutions). For the Fraud Digital Person - Web/App Experience Fraud process experience (i.e. Merchant Disputes, Fraud Cases)
Requirements
- Some domain experience (cards, contact center)
- Experience in one or more of these areas would be useful: SalesForce, Pega, IVR, Chat, Secure Message and Digital.
- Experience deploying Gen AI solutions (i.e. custom LLMs and AWS/SF/Pega out of the box solutions).
- Web/App Experience
- Fraud process experience (i.e. Merchant Disputes, Fraud Cases)
Responsibilities
- Define and communicate the product vision, goals, and roadmap aligned with business strategy.
- Collaborate with business leaders, customers, and subject matter experts to identify opportunities and prioritize initiatives.
- Drive product decisions based on customer needs, market trends, and business value.
- Ensure alignment between product objectives and organizational goals.
- Own and manage the product backlog, ensuring items are prioritized based on value, risk, and dependencies.
- Create, refine, and maintain user stories with clear acceptance criteria.
- Continuously evaluate and reprioritize backlog items to maximize product outcomes.
- Define and communicate sprint priorities to development teams.
- Serve as the primary point of contact for Scrum teams regarding product requirements and priorities.
- Participate in sprint planning, backlog refinement, sprint reviews, and retrospectives.
- Clarify business requirements and remove ambiguities for delivery teams.
- Accept or reject completed work based on predefined acceptance criteria.
- Engage regularly with business stakeholders, customers, and technology teams.
- Gather feedback and translate business needs into product enhancements.
- Communicate progress, risks, dependencies, and product performance to senior leadership.
- Facilitate alignment among cross-functional teams.
- Define and track key product KPIs and success metrics.
- Analyze customer feedback, usage data, and business outcomes to drive improvements.
- Identify opportunities for product innovation and optimization.
- Champion customer-centric design and user experience best practices.
Benefits
- Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
- Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
- Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
- Life and disability insurance
- Employee assistance programs
- Other benefits as provided by local policy and eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
