Product Owner - Jonas Encore

Jonas Club Software•Markham, ON

3d•CA$80,000 - CA$90,000•Onsite

About The Position

The Product Owner for Jonas Encore is accountable for translating product priorities into clear, execution‑ready work that supports the stability, evolution, and modernization of one of Jonas Club Software’s most configurable and operationally critical platforms. A key competency of this role will be to embrace our AI‑Driven Development Lifecycle (AI‑DLC) to transform how we build software. This concept combines human expertise with AI to accelerate discovery, design, and delivery. Product Managers and Product Owners play a central role by using AI tools to rapidly develop insights, shape requirements, then collaborate closely with Engineering to bring innovative solutions to market with greater speed and precision. Encore supports complex, real‑world club operations across finance, membership, point of sale, activities, and back‑office workflows. This role ensures delivery teams have precise requirements, clear priorities, and shared understanding while preserving workflow integrity for clubs running mission‑critical daily operations. The Product Owner partners closely with Product Management, Engineering, Hosting, Support, and cross‑platform teams to deliver reliable improvements, integrations, and hosted‑environment enhancements.

Requirements

3–5+ years of experience as a Product Owner or in a similar delivery‑focused product role
Strong experience defining requirements for complex, workflow‑driven, or legacy platforms
Comfortable working with configurable systems serving diverse customer operating models
Proven ability to work closely with engineering teams in an agile delivery environment
Strong written and verbal communication skills with the ability to clarify ambiguity
Experience supporting integrated systems, hosted solutions, or enterprise operational software is a strong asset

Responsibilities

Own and maintain the Encore product backlog, aligned to platform priorities and roadmap direction
Break initiatives into well‑defined user stories with clear acceptance criteria and workflow context
Ensure backlog items account for Encore’s highly configurable nature and varied club operating models
Maintain backlog readiness to support predictable sprint planning and delivery execution
Balance new capability development with technical improvements, hosting considerations, and operational stability
Translate club, operational, and internal stakeholder needs into detailed, unambiguous requirements
Ensure workflows reflect how Encore is used in production environments, including finance, POS, and administrative processes
Identify edge cases, configuration impacts, dependencies, and data implications early in the lifecycle
Support integration requirements across the Jonas ecosystem (e.g., Payments, Reporting, Hosting, MRM‑aligned services)
Partner with Engineering to validate feasibility and avoid unintended workflow regressions in a legacy‑rich platform
Serve as the primary day‑to‑day product contact for Encore delivery teams
Clarify scope, requirements, and expected outcomes throughout development
Actively remove delivery blockers by resolving requirement gaps and priority conflicts
Communicate progress, risks, and scope changes clearly to Product Management and stakeholders
Support coordination with Hosting and Infrastructure teams for Encore Hosted initiatives
Validate delivered functionality against acceptance criteria and real‑world Encore workflows
Ensure release notes, documentation inputs, and internal enablement materials are complete and accurate
Support internal readiness across Support, Hosting, and Services teams prior to release
Monitor post‑release issues, triage feedback, and coordinate follow‑up work as needed
Help ensure Encore releases maintain trust and reliability for clubs running core operations daily
Support ongoing alignment between Encore and the broader Jonas platform strategy
Contribute requirements and clarity for initiatives impacting shared services such as Payments, Reporting, and Hosting
Help evolve Encore in alignment with long‑term UI, hosting, and ecosystem goals while respecting current client realities