Product Owner

Leidos•Chantilly, VA

About The Position

Leidos is seeking a Product Owner to support business process management, systems analysis, and data analytic support in transitioning its case management system. The selected individual will serve as a liaison between the group and end users, requiring strong soft skills and a proactive, "go-getter" attitude to work with various levels of stakeholders. This role is not suitable for individuals who are newly cleared or at an entry-level stage. The position involves drafting documentation, creating/editing/working with Tableau & Salesforce dashboards, managing Excel spreadsheets/pivot tables, developing SOPs for onboarding, and gathering, understanding, and translating requirements.

Requirements

Must have an active TS/SCI with Poly to be considered.
Must have a Bachelor's degree and at least 8 years of prior relevant experience or Masters with at least 6 years of prior relevant experience. May have 4+ years of additional work experience in lieu of degree.
Must have experience using Excel to perform data analysis, to include writing formulas and basic coding to elevate analysis capabilities beyond the basic functionality of those platforms.
Must have experience creating insightful and focused infographics in Excel that meet basic graphic design best practices.
Must have experience with Excel spreadsheets/pivot tables.
Must have experience crafting technical requirements from users (gathering, crafting & translating those requirements) and user stories for workflow application development.
Must have experience drafting documentation including, but not limited to, SOPs for onboarding.
Must have experience clearly briefing, providing instruction, and creating reference materials for activities such as onboarding or user engagement.
Must have experience performing small-scope business process analysis to identify areas of opportunity for integration and efficiency.
Must have experience clearly drafting, defining, communicating, and implementing metrics-based and workforce-vetted process improvements.
Must have experience identifying, proposing, and facilitating the implementation of comprehensive and multi-modal knowledge management best practices.

Nice To Haves

Experience using Tableau to perform data analysis, to include writing formulas and basic coding to elevate analysis capabilities beyond the basic functionality of those platforms.
Experience creating insightful and focused infographics in Tableau that meet basic graphic design best practices.
Experience creating/editing/working with Tableau and Salesforce dashboards.

Responsibilities

Extract raw data from the CMS as Comma Separated Value (CSV) files for import into Excel, where the contractor will scrub data for gaps and discrepancies.
Collect user requirements from employees and generate recommendations for updates and expansions of the system capabilities.
Liaise with developers to ensure they have an accurate understanding of the process and development requirements.
Prepare business data metrics reports and infographics according to customer's requirements.
Monitor the effectiveness of the system reporting functions to make recommendations for improved capabilities.
Evaluate current internal knowledge management practices, propose best practices, facilitate implementation, and monitor effectiveness and maintenance.
Update and maintain system user documentation and training materials, as well as a set of business process maps using Business Process Mapping Notation.
Identify and propose business process improvements and efficiencies, for both manual processes and those automated in the system, to the Program Manager.
Perform new employee on-boarding process briefings, customer system training, and provide guidance for all employees on the use of the system and case file management and documentation.