Product Owner- Workflow Orchestration

MassMutual • Springfield, MA

1d • Onsite

About The Position

As the Product Owner- Workflow Orchestration, you will create the strategy, determine the business goals, formulate scope and develop a roadmap for the implementation of the Salesforce customer relationship management (CRM) platform and other large-scale strategic MassMutual initiatives intended to transform how we deliver service to our advisors and customers for years ahead. In this role, you will partner with all levels of leadership and cross-enterprise parties (e.g. Operational areas, MMLIS, ETX, Legal, Compliance, Human Resources, etc.) on the execution of the advisor and customer engagement strategy.

Requirements

• Bachelor’s degree or 10+ years equivalent work experience in business consulting or project management in lieu of degree
• 5+ years of experience in working with various project delivery models (agile, waterfall, hybrid)
• 5+ years of experience with Salesforce, Genesys or other enterprise CRM/ Client Engagement platforms

Nice To Haves

• Strong data analysis with experience managing complex and multiple data resources
• Able to provide insight and recommendations based on data analysis
• Financial acumen with experience in tracking and reporting benefit realization
• Knowledge of systems, processes and workflows within operations
• Excellent project management skills
• Proficient in Excel and PowerPoint
• Excellent written and verbal communication skills, including the ability to effectively present complex information clearly
• Extremely organized, detail-oriented individual, who is capable of self-managing and multi-tasking in a fast-paced, demanding environment.
• Ability to work independently with minimal direction and potential ambiguous situations
• Demonstrated ability to adapt to changing business priorities and a strong work ethic
• Ability to think strategically/big picture and understand how the pieces fit
• Ability to successfully manage work with current and sometimes competing priorities
• Ability to collaborate across diverse teams and organizations and influence outcomes.

Responsibilities

• Defines and prioritizes product features that meet current and future customer and advisor needs.
• Partners across business areas—Operations, ETX, vendors, and subject matter experts—to deliver tools that optimize technology, improve service interactions, and drive business value.
• Leads prioritization, scope, and timing of Salesforce deliverables.
• Develops business requirements aligned to strategic outcomes.
• Removes obstacles.
• Evaluates risks.
• Makes key decisions that guide project direction and timelines.
• Ensures each business area is operationally ready for transitions with minimal service impact.

Benefits

• Competitive salaries
• Incentive and bonus opportunities
• Total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component.
• Industry leading pay and benefits
• Access to learning, development, and internal networks that support continuous growth and skill-building over time
• Employee-led communities and forums that foster connection, learning, and inclusion across the organization

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree