Product Owner, Work Management, (HubSpot)

Vertex Education•Chandler, AZ

About The Position

Be the one who makes a difference! At Vertex Education we are a team of high achievers, courageous leaders, and passionate believers in changing lives through education. As a purpose-led education services provider, our mission is destined to benefit many and yet it starts with just one person inspired to work together with us to make a memorable and meaningful difference for our clients, schools, students, and communities. Be the one who makes a difference—with us. In support of our mission to change lives through education, the Technical Product Owner will become the indispensable expert for HubSpot (and, to a lesser extent, Asana), directly empowering our Vertex service delivery teams. You will own the health, adoption, and data accuracy of these core platforms, ensuring our client-facing teams can deliver exceptional service to schools across the country. Success in this role means pragmatically applying deep platform knowledge to solve business problems, prioritizing long-term system integrity and data-driven improvements over custom requests. By championing creative, out-of-the-box solutions, you will bring clarity and efficiency to our service delivery engine, building the foundation for our teams to thrive.

Requirements

Demonstrated expertise in the hands-on administration and configuration of HubSpot, specifically within a service or ticketing context (e.g., Service Hub).
Proven experience managing and optimizing Asana or a comparable work management platform for cross-functional teams.
Experience designing, documenting, and implementing business processes and workflows from a low-maturity state into a CRM or work management system.
Ability to solve complex business problems by creatively applying a platform’s native, out-of-the-box features and configurations.
Track record of using platform data and analytics to identify system improvement opportunities and influence stakeholder decisions.
Experience developing user training materials, creating clear documentation, and driving user adoption of new tools and processes.
Excellent communication and interpersonal skills, with a proven ability to partner with and influence colleagues across different teams without direct authority.

Nice To Haves

HubSpot Administrator or Asana Certified Pro certifications.
Experience working in a technical or operational role within a client services or managed services organization.
Familiarity with key service delivery metrics such as CSAT (Customer Satisfaction) and First Contact Resolution (FCR).
Experience managing software licensing, vendor relationships, and operational budgets for SaaS platforms.
Prior experience serving as a technical point of escalation for business-critical platform issues.

Responsibilities

Platform Administration & Technical Mastery: Manage all administrative functions including user account maintenance, data access, and security settings for HubSpot and Asana. Serve as the primary point of escalation to troubleshoot and resolve technical issues, proactively monitoring platform health to ensure reliability for VSS teams. Configure, test, and maintain workflows, automation rules, and data structures using native platform features to improve operational efficiency. Maintain comprehensive technical documentation of the system configuration and data models to ensure long-term platform integrity and consistency.
User Enablement & Adoption: Develop and deliver clear end-user documentation, targeted training materials, and ongoing support to empower VSS teams to use platforms effectively. Serve as the internal subject matter expert, demonstrating how out-of-the-box features in HubSpot and Asana can solve common business problems without custom work. Analyze user activity and gather feedback to identify gaps in understanding and opportunities for additional training or system enhancements. Communicate system updates, new feature releases, and process changes clearly and consistently to drive correct and widespread user adoption.
Data-Driven System Improvement: Build and maintain standardized reports and dashboards to provide VSS leadership with consistent visibility into client service KPIs like CSAT and FCR. Analyze platform data to identify process bottlenecks, recurring support issues, and opportunities to reduce manual work for VSS service teams. Develop data-backed business cases to justify and prioritize platform enhancements that align with improving client retention and service delivery. Partner with VSS service line leaders to define and enforce standardized data fields necessary for consistent reporting across the division.
Pragmatic Governance & Stakeholder Management: Facilitate a cross-functional governance process to gather feedback, communicate changes, and align on platform priorities across VSS departments. Evaluate stakeholder requests for custom solutions, proposing pragmatic, out-of-the-box alternatives that protect system integrity and avoid technical debt. Manage the operational budget for HubSpot and Asana licensing, including the approval process for new licenses and add-on modules. Act as the primary technical point of contact for platform vendors and manage any contracted specialists for approved implementation projects.

Benefits

Enjoy industry-leading pay, rewards, referral bonuses, with unlimited flexible paid time-off for performance.
Be able to care for your health and your family with comprehensive medical, dental and vision benefits and invest in your future with 401(k) plans with a 6% employer match on your contributions.
Enhance your growth and development with mentoring and money to take training classes.

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