Product Owner, Vice President - Feedback and Sentiment

JPMorgan Chase & Co.•Plano, TX

About The Position

Shape the future of our workplace by championing the employee voice and turning feedback into action. As a Vice President in the Employee Experience organization, you will be a key leader responsible for driving the strategy, day-to-day leadership, and continuous improvement of our employee listening and feedback ecosystem across digital and physical channels. You will partner closely with HR, product, engineering, analytics, and technology teams to design and operationalize high-quality feedback programs, translate insights into clear narratives, and influence decisions that improve the employee experience at scale. This role blends strategic thinking with hands-on execution—owning program governance, platform optimization, prioritization, and stakeholder alignment to ensure we listen effectively, reduce friction, and deliver outcomes that matter.

Requirements

5+ years of experience in employee experience, customer experience, organizational development, product/program management,
Proven track record delivering and improving large-scale feedback programs and/or platforms in a global, matrixed environment.
Strong expertise in survey design, analytics, and data storytelling; experience with tools such as Qualtrics, SurveyMonkey, Medallia, and CRM/workflow tooling.
Hands-on experience with advanced survey logic, workflows, dashboards, and automations (e.g., Qualtrics XM-EX and SurveyMonkey).
Working familiarity with APIs, webhooks, and integrations with behavioral analytics or related technologies.
Strong cross-functional collaboration skills with engineering, analytics, product, IT, HR, and research partners; ability to influence without direct authority.
Bachelor’s degree required

Nice To Haves

Experience in technology, digital product, or e-commerce environments.
Certification in employee experience, customer experience, survey methodology, or related disciplines.
Experience working with diverse, global teams and culturally varied stakeholder groups.
Demonstrated ability to drive measurable improvements in employee experience through feedback-to-action programs.
Master's Degree preferred

Responsibilities

Drive the employee listening roadmap and operating model across digital and in-person channels, aligning priorities with Employee Experience and HR leadership.
Lead the design, execution, and governance of enterprise feedback programs (e.g., always-on listening, pulse surveys, lifecycle and event-based feedback), ensuring consistency, quality, and measurable outcomes.
Manage initiative scope, timelines, dependencies, and prioritization in partnership with engineering, analytics, and business stakeholders.
Serve as product owner for enterprise feedback platforms, translating needs into requirements, managing backlogs, supporting testing/UAT, and enabling continuous platform enhancements.
Establish and enforce standards for survey and feedback collection (methodology, cadence, sampling, question design), addressing survey fatigue and improving data quality.
Partner across Product, IT, HR, Analytics, Research, and Controls stakeholders to identify risks, manage tradeoffs, and drive adoption through influence.
Analyze qualitative and quantitative feedback, identify trends and root causes, and deliver compelling insights and recommendations tailored to senior stakeholder audiences.
Design efficient, employee-friendly feedback experiences that minimize friction and increase participation and representativeness.
Monitor key employee experience metrics, benchmark against relevant external standards, and iterate strategies based on performance and stakeholder feedback.
Where applicable, mentor junior team members and/or lead workstreams through a matrixed set of partners.