Product Owner - User Management

Docebo • Toronto, ON

65d

About The Position

As our Product Owner (User Management), you will play a key role in turning product strategy into reliable, usable, and performant product experiences for Docebo customers and internal teams. Operating within a single cross-functional squad, this role owns the tactical execution for everything connected to User management in the platform with a focus on operational and engineering-centric domains that may not directly generate revenue, but are essential for scale, reliability, and adoption of our core and strategic products.
This is a hands-on role ideal for someone who is analytical, detail-oriented, and passionate about building robust, easy-to-use capabilities that other teams and products rely on.

Requirements

• Execution-Focused Ownership: You take full responsibility for the health of your product area, tracking metrics and ensuring changes land successfully.
• Stakeholder Empathy: You understand and represent the needs of admins, learners, and internal support teams when making day-to-day product decisions.
• Analytical Decision-Making: You are comfortable defining measurable outcomes and using data alongside qualitative input to refine the backlog.
• Structured Communication: You excel at explaining complex technical behaviors and edge cases clearly to both Engineering and non-technical stakeholders.
• Technical Architecture Fluency: You possess advanced knowledge of SSO mechanisms (SAML 2.0, OAuth 2.0, OpenID Connect) and web-based SaaS patterns.
• Systems Thinking: You have a high attention to detail regarding error handling and understand how changes impact adjacent features and workflows.
• Agile Collaboration: You thrive in cross-functional squads and are comfortable working with globally distributed teams across multiple time zones.
• SaaS Product Experience: You bring 4+ years of experience in product, technical, or operations roles, specifically building or supporting digital products.

Responsibilities

• Command the Backlog: Own and prioritize the squad backlog for User Management, Authentication, and Privacy, ensuring alignment with the broader product roadmap.
• Engineer the Requirements: Translate complex problems into clear user stories, functional specifications, and acceptance criteria for Engineering and QA.
• Drive Predictable Delivery: Partner with Engineering leads to scope work, sequence increments, and balance new features with technical debt.
• Optimize Feature Adoption: Define success metrics and review product analytics to understand how admins and learners interact with your features.
• Safeguard Platform Reliability: Track error rates and response times to address regressions, incidents, and performance hotspots in your domain.
• Act as Technical Point-of-Contact: Triage issues for Support and internal teams, clarifying behavior and translating recurring problems into backlog items.
• Orchestrate Release Readiness: Coordinate documentation, enablement, and incremental rollout plans with Group Product Managers and cross-functional partners.
• Fuel Product Discovery: Participate in problem framing and validate assumptions via prototypes and targeted customer conversations.

Benefits

• Financial Wellness: Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package.
• Your Well-Being, Covered: You’ll get access to health benefits, so you can get the care you need when you need it.
• Rest, Relax, Repeat: Rest and recharge with paid vacation days, two company-wide Docebo Days, floating holidays for cultural celebrations, and your birthday off!
• Family First: We provide coverage offering you time with your little one(s) so you can soak up all those precious moments. Fun fact: we had 30 Docebian babies join the family in 2025!
• Connections That Count: Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors) and company-wide events that keep the fun rolling all year long.
• Fri-Yay: Kick off your weekends early with 4:30 PM Fridays (eligible employees only).
• Swag Central: Look fresh with your new-hire swag and enjoy access to our internal swag store to stay branded year-round.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed