Product Owner Senior

USAA•San Antonio, NC

2d•Hybrid

About The Position

USAA is seeking a Product Owner to support a large-scale Agile Release Train (ART) focused on loan origination platforms and enterprise data solutions supporting Real Estate and Mortgage operations. This role will partner closely with business stakeholders, IT teams, and developers to prioritize and deliver features, manage team backlogs, support release activities, and ensure successful outcomes aligned with business objectives. The ideal candidate is a collaborative leader who can quickly learn complex platforms, effectively communicate with stakeholders, drive delivery commitments, and help teams overcome obstacles to deliver value. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position.

Requirements

Bachelor's degree; OR 4 years of relevant education and/or experience.
Minimum 6 years’ experience in process improvement, project delivery, business/requirements analysis or directly related to supported business operations/product line.
Knowledge of multiple technical software delivery methodologies (i.e., Agile, Waterfall, SAFe).
Advanced experience analyzing business requirements, process flows and use cases to identify opportunities to streamline business processes in accordance with risk management framework and regulatory requirements.
Advanced knowledge and demonstrated use of Process Engineering methodologies.
Working knowledge of applicable banking, regulatory, compliance policies including applicable laws, rules, and regulations.
Communicates difficult concepts and negotiates with others to adopt a different point of view.

Nice To Haves

Experience supporting residential mortgage products, processes, and servicing operations.
Demonstrated experience creating and refining user stories, acceptance criteria, and product requirements to support Agile delivery objectives.
Experience managing cross-functional dependencies and coordinating work across multiple business, technology, and delivery teams.
Knowledge of Agile methodologies and frameworks, with SAFe®, Product Owner/Product Manager (POPM), Scrum, or other Agile-related certifications preferred.
Proven ability to lead through influence, drive alignment among stakeholders, and support teams in achieving delivery commitments.

Responsibilities

Accountable for communicating and driving the vision and strategy effectively to key stakeholders and Bank agile team members.
Ensures delivery of quality product and member experience solutions through collaboration with stakeholders to determine business needs.
Responsible for working closely with the Team-of-Teams Lead to assist in clarifying and driving alignment on the business strategy, goals, and objectives.
Translates this understanding into a clear vision for the Bank agile team to inform the creation and prioritization of the Bank agile team's backlog of work.
Partner with Team-of-Teams Lead to define and clearly communicate acceptance criteria for output based on business requirements and customer needs.
Anticipate and solve complex issues using a data-driven approach to decision making including allocating funds and developing and tracking Objectives and Key Results (OKRs) that drive Bank product success.
Delivers against Bank agile team level OKRs.
Act as 'voice of the end-user'. Proactively seeks customer feedback to learn and better understand their needs and requirements to ensure end user value is delivered to the marketplace.
Own Bank agile team backlog (grooming, prioritization, and refinement).
Responsible for maintaining a groomed backlog of user stories; works with the Agile Bank agile team to estimate story size and complexity.
Optimize the flow of value through the multi-Bank agile team Agile environment and progress towards objectives, goals, and commitments, while removing impediments, resolving conflicts, and managing risks and issues.
Begin to take a strategic view and think proactively about the right way to meet objectives.
Act in service of the Bank agile team's needs and goals; offer feedback on work-in-progress, clarifies requirements, anticipates and removes roadblocks or impediments that may prevent the Bank agile team from progressing on objectives and answers questions.
Look for opportunities for continuous Bank agile team and process improvement.
Makes recommendations to leadership.
May lead functional Bank agile teams or projects with moderate resource requirements, risk, and/or complexity.
Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.