Product Owner, Loyalty Systems - iLoyal & Microsites

Air Canada • Dorval, QC

2d

About The Position

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. At Air Canada, we are committed to delivering outstanding products and customer experiences as we continue to strengthen our position as a global champion. As part of this commitment, we are seeking a highly motivated professional to steward and advance our loyalty portfolio, ensuring alignment with our strategic objectives and customer centric vision. The IT Product Owner will oversee and support three key product domains: the Microsite platform for non air partners, Level 1 triaging for Loyalty systems, and the iLoyal platform. This role acts as the primary liaison between business stakeholders, engineering teams, and vendors to ensure stable operations, timely issue resolution, and continuous improvement across these products. The Product Owner will manage backlogs, analyze incidents, document requirements, and support cross functional delivery while ensuring high quality user experiences for partners and customers. This is a hands on role requiring strong analytical thinking, attention to detail, communication skills, and a customer centric approach.

Requirements

• A relevant University degree/technical certification, and/or relevant experience commensurate to the role.
• 3+ years of experience in Product Ownership, business analysis, or IT application support.
• Experience supporting digital platforms, member facing applications, or loyalty systems.
• Working knowledge of Agile methodologies (Scrum/Kanban).
• Deep knowledge of current web technologies and trends, including but not limited to JSON,XML, API, Web Services and Service Oriented Architectures
• Ability to understand system architecture, data flows, and integration points.
• Must be a team player with ability to work closely with diverse groups and working styles.
• Clear and confident communicator able to translate technical issues into business terms.
• Comfortable working with partners, business users, and technical teams.
• Able to support multiple products simultaneously in a fast paced environment.
• Flexibility and willingness to work extended hours, when required.
• Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.

Nice To Haves

• Airline experience would be an asset.
• Knowledge of Jira, Confluence and ServiceNow applications would be an asset.

Responsibilities

• Maintain and prioritize product backlogs.
• Translate business needs into clear requirements, user stories, acceptance criteria, and workflows.
• Participate in Agile ceremonies including grooming, sprint planning, and retrospectives.
• Support testing (UAT), release validation, and go live coordination.
• Communicate product updates, timelines, and milestone progress to stakeholders.
• Oversee the day to day operations and performance of the microsite for non air partners.
• Manage change requests, content updates, defect analysis, and enhancements.
• Coordinate with internal engineering teams and vendors to resolve issues and deploy improvements.
• Act as the first point of contact for Loyalty system incidents.
• Perform initial triage, identify priority levels, reproduce issues, and route tickets appropriately.
• Collaborate with Level 2/3 technical teams to ensure proper escalation and timely resolution.
• Monitor recurring issues, perform root cause trend analysis, and recommend long term fixes.
• Provide operational and functional support for the iLoyal platform.
• Track system performance, identify risk areas, and ensure compliance with internal controls.

Benefits

• Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.
• Based on equal qualifications, preference will be given to bilingual candidates.
• Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
• As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree