Product Owner II - Enterprise Technology Platform

PNC•Strongsville, OH

2d•$75,000 - $150,000•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering exceptional experiences for our customers and fostering an inclusive culture where employees feel respected, valued, and empowered to contribute to the company's success. As a Product Owner II within PNC's Technology organization, Site Reliability Center, you will be based in Pittsburgh, PA, Philadelphia, PA, Strongsville OH, Dallas, TX, or Phoenix, AZ, and support enterprise-scale backend and platform technologies that enable reliability, monitoring, observability, and analytics across the firm. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Role Summary PNC is seeking a Technical Product Owner II for the Site Reliability Center to support enterprise backend platforms. This role blends product ownership with hands-on delivery execution and requires strong Business Analysis capabilities within a complex, highly regulated environment. The Product Owner II typically supports defined platforms or domains and works in close partnership with engineering, architecture, site reliability, operations, and vendor partners to ensure successful delivery and ongoing platform stability.

Requirements

Experience functioning as a Product Owner in an Agile environment
Strong Business Analyst skill set with demonstrated requirements gathering and documentation experience
Experience owning product backlogs, prioritization, and delivery execution
Technical aptitude with backend, platform, or enterprise systems
Strong written and verbal communication skills and experience working within Agile/Scrum frameworks
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Nice To Haves

Accountability
Agile Methodology
Communication
Customer Solutions
Data Visualization
Prioritization
Scrum
Team Player
User Experience (UX) Design
Agile Development
Business Acumen
Design Thinking
Innovation
Interpersonal Relationships
IT Standards, Procedures & Policies
Managing Multiple Priorities
Matrix Management
Organizational Leadership
Planning and Organizing
Solutions Development

Responsibilities

Serve as the Product Owner for assigned platforms, ensuring alignment to business objectives, technical direction, and operational priorities
Own product roadmaps, including annual planning and quarterly planning activities
Drive prioritization decisions balancing operational needs, risk reduction, and delivery commitments
Identify and manage dependencies across workstreams
Maintain end-to-end ownership of the product backlog, including buildout, refinement, and prioritization
Translate business, technical, and operational requirements into clear, actionable user stories
Partner with Scrum Masters and Engineering teams to support sprint planning and delivery execution
Perform documentation activities, including requirements documentation, process flows, and platform artifacts
Demonstrate working knowledge of enterprise platforms and site reliability principles
Partner with engineering and operations teams to ensure solutions meet enterprise standards for availability, reliability, and performance
Support operational stability by incorporating risk, incident, and performance considerations into backlog prioritization
Engage with technical and business stakeholders to gather requirements, align priorities, and manage expectations
Support vendor relationship management, including participation in roadmap alignment and issue resolution
Serves as the voice of the customer.
Provides guidance to concentrate the Scrum Team(s) effort on correct priorities based on business value.
Defines and conveys the vision to the team(s) in order to address client requirements to meet business objectives.
Accountable for the creation of and the integrity of the product backlog.
Prioritizes and leads grooming of the product backlog.
Works in partnership with the Scrum Master(s) to ensure items are worked on in accordance with the product backlog.
Serves as the primary point of contact for questions from the team(s).
Accepts delivery of working product from the Scrum Teams(s).
Reviews and validates Scrum Team(s) working product.
Socializes the delivery of business value and outcomes of the iteration to various stakeholders.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service