Product Owner II- Retail Lending

PNC Bank•Pittsburgh, PA

32d•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Product Owner II within PNC's Retail Lending Product organization, you will be based in Cleveland, OH, Pittsburgh, PA, Brecksville, OH, Kalamazoo, MI, Philadelphia, PA, or Wilmington, DE. We are seeking an experienced Product Owner to lead delivery of our technology and process transformation strategy across the collections and recovery lifecycle. In this role, you will be responsible for delivering world-class experiences and improving our business process design and performance. A successful candidate will be able to: Thrive in a fast-paced environment and manage multiple priorities daily. Lead product strategy and vision, thinking holistically across the ecosystem, prioritizing with discipline, clearly articulating business value, and working effectively with diverse stakeholders Lead delivery through demonstrated experience working on enterprise platforms or shared capabilities, with an understanding of integrations, APIs, and cross team dependencies Quickly learn new technologies and processes while influencing stakeholders through clear and effective communication across both business and technology topics. Demonstrate strong analytical thinking and problem-solving skills, with the ability to utilize data, analytics and subject-matter expertise to proactively identify gaps and risks. Demonstrate skills in process mapping, customer journey mapping, and Agile methodology story writing Drive adoption of automation, digital self service, and analytics enabled decisioning to improve process effectiveness and customer experience Identify and implement strategies across the Product and Technology organization designed to improve product delivery effectiveness and efficiency Establish thoughtful risk and quality management capabilities across product development lifecycle to meet schedule, scope, and benefits realization Define success metrics and tracks performance improvements tied to new platforms and strategies (e.g., roll rates, cure rates, recovery economics, cost efficiencies) Integrate AI into product development lifecycles including story writing, test casing, and code reviews Familiar with product development tools like Tableau, JIRA, FigJam, Confluence, Figma PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Requirements

University / college degree, with 3+ years of relevant / direct industry experience.
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Agile Development
Business Acumen
Design Thinking
Innovation
Interpersonal Relationships
IT Standards, Procedures & Policies
Managing Multiple Priorities
Matrix Management
Organizational Leadership
Planning and Organizing
Solutions Development

Nice To Haves

Accountability
Customer Solutions
Data Visualization
Prioritization
Scrum
User Experience (UX) Design
Tableau
JIRA
FigJam
Confluence
Figma

Responsibilities

Owns the vision and the definition of the product.
Serves as the voice of the customer.
Provides guidance to concentrate the Scrum Team(s) effort on correct priorities based on business value.
Defines and conveys the vision to the team(s) in order to address client requirements to meet business objectives.
Accountable for the creation of and the integrity of the product backlog.
Prioritizes and leads grooming of the product backlog.
Works in partnership with the Scrum Master(s) to ensure items are worked on in accordance with the product backlog.
Serves as the primary point of contact for questions from the team(s).
Accepts delivery of working product from the Scrum Teams(s).
Reviews and validates Scrum Team(s) working product.
Socializes the delivery of business value and outcomes of the iteration to various stakeholders.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service.