Product Owner II

PNC•Pittsburgh, PA

23h•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Product Owner II within PNC's Enterprise Fraud organization, you will be based in Pittsburgh, PA, Phoenix, AZ, Dallas, TX, Cleveland, OH or Birmingham, AL. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. This position will directly support Pindrop voice recognition software used in PNCs IVR, Care Center and Fraud Operations centers.

Requirements

Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Nice To Haves

A self-starter, you think in terms of outcomes, not just outputs. You’re comfortable navigating ambiguity and you balance speed with quality in a high-trust, high-impact environment.
Flexible and out-of-the-box thinker, driven to understand and solve problems.
Comfortable incorporating customer feedback, usage data, and operational metrics into backlog and prioritization decisions.
Preferred exposure to security, fraud detection, identity, AI/ML, Contact Center or enterprise SaaS platforms.
Experienced working with voice recognition software tools (Example: Pindrop, Respeecher, Resemble AI or AMAI)
Familiar with Agile methodology and the role the Product Owner plays as part of a scrum team.
Hands on experience working in a SAFe or other scaled Agile framework and Product Owner role.
Strong understanding of Scrum team execution and backlog management
Excellent communication and stakeholder alignment skills.

Responsibilities

Owns the vision and the definition of the product.
Serves as the voice of the customer.
Provides guidance to concentrate the Scrum Team(s) effort on correct priorities based on business value.
Defines and conveys the vision to the team(s) in order to address client requirements to meet business objectives.
Accountable for the creation of and the integrity of the product backlog.
Prioritizes and leads grooming of the product backlog.
Works in partnership with the Scrum Master(s) to ensure items are worked on in accordance with the product backlog.
Serves as the primary point of contact for questions from the team(s).
Accepts delivery of working product from the Scrum Teams(s).
Reviews and validates Scrum Team(s) working product.
Socializes the delivery of business value and outcomes of the iteration to various stakeholders.
Participate in PI Planning, backlog refinement, sprint planning, reviews, and retrospectives
Transform the high-level vision of the product manager into detailed requirements with experience translating strategy into executable stories and incremental value.
Ability to work effectively with engineering teams on technically complex products
Maintain delivery roadmap.
Work with scrum team to provide estimates on work efforts to Product Manager and partners.
Organize demos when applicable.
Manage backlog and execution risks and mitigation thereof.
Open to learning new tools and techniques, data retrieval and visualization methods to achieve team goals.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service.