Product Owner II- Payments

PNC•Charlotte, NC

6d•$75,000 - $137,500•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Product Owner II within PNC’s Retail Lending organization, you will be responsible for delivering enhanced customer payment experiences by leveraging new capabilities and emerging technologies. The Retail Lending Payments team is focused on designing and delivering a best-in-class payment journey across all channels for our customers. A successful candidate will be able to thrive in a fast-paced environment, manage multiple priorities, communicate clearly, partner closely with key stakeholders, quickly learn new technologies and processes, demonstrate strong analytical thinking and problem-solving skills, and utilize data, analytics and subject-matter expertise to proactively identify gaps and risks. Skills in process mapping, customer journey mapping, and Agile methodology story writing are also important. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Requirements

University / college degree, with 3+ years of relevant / direct industry experience.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Communicate clearly in both verbal and written forms, with strong presentation skills.
Partner closely with key stakeholders—including Technology, Compliance, Line of Business, and other internal service partners—to understand project needs, as well as the value and impact of customer‑centric experience solutions, and how to build out the associated features.
Quickly learn new technologies and processes while influencing stakeholders through clear and effective communication across both business and technology topics.
Demonstrate strong analytical thinking and problem-solving skills, with the ability to utilize data, analytics and subject-matter expertise to proactively identify gaps and risks.
Demonstrate skills in process mapping, customer journey mapping, and Agile methodology story writing.

Nice To Haves

Accountability
Customer Solutions
Data Visualization
Prioritization
Scrum
User Experience (UX) Design
Agile Development
Business Acumen
Design Thinking
Innovation
Interpersonal Relationships
IT Standards, Procedures & Policies
Managing Multiple Priorities
Matrix Management
Organizational Leadership
Planning and Organizing
Solutions Development

Responsibilities

Owns the vision and the definition of the product.
Serves as the voice of the customer.
Provides guidance to concentrate the Scrum Team(s) effort on correct priorities based on business value.
Defines and conveys the vision to the team(s) in order to address client requirements to meet business objectives.
Accountable for the creation of and the integrity of the product backlog.
Prioritizes and leads grooming of the product backlog.
Works in partnership with the Scrum Master(s) to ensure items are worked on in accordance with the product backlog.
Serves as the primary point of contact for questions from the team(s).
Accepts delivery of working product from the Scrum Teams(s).
Reviews and validates Scrum Team(s) working product.
Socializes the delivery of business value and outcomes of the iteration to various stakeholders.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service