Product Owner I (US)

TD•Portland, ME

2d•Onsite

About The Position

The Product Owner I is responsible to ensure that a development team (pod) is creating value for the organization through the delivery of customer-focused product increments. This entails aligning with other Product Owners and senior management to follow a product vision, creating and maintaining a prioritized product backlog, managing delivery blockers, continuously assessing customer feedback. The Product Owner I should always be considering how to maximize value, assessing how the product or the delivery process can be continuously improved, contributes to a positive work environment and ensures that work embodies the Agile principles of transparency, collaboration and engagement. Key subject matter expert professional role requiring substantial knowledge / expertise in a complex field and knowledge of broader related areas. Own the Easy Apply deposit account onboarding experience as a product area. Define, prioritize, and manage the product backlog focused on customer experience improvements. Translate business, customer, and risk requirements into user stories and features. Partner with backend and architecture teams to deliver scalable, compliant solutions. Collaborate closely with risk and controls partners to ensure fraud protections are designed into the flow without unnecessary customer friction. Support agile delivery through backlog refinement, sprint planning, and release execution. Accountable for specialized product development support based on sound product expertise and knowledge of Agile/Scrum processes, roles and practices. Integrates knowledge of the enterprise sub-function’s or business line’s overarching strategy in developing solutions across multiple functions or operations. Interprets internal/external business challenges and the industry environment, recommends course of action and best practices to improve products, processes or services. Leads and integrates cross-function understanding within their own field of specialty, and /or projects with significant resource requirements, risk and / or complexity. Solves or may lead others to solve complex problems; leads efforts or partners with others to develop new solutions. Uses sophisticated analytical thought to exercise judgement and identify solutions. Impacts the achievement of sub-function or business line objectives within the area they are accountable for. Communicates difficult concepts; converts information to compelling business context and advice; influences and gains alignment across increasingly senior stakeholders. Works autonomously as the lead and guide others within area of expertise.

Requirements

Undergraduate degree and / or product certificate
7+ years relevant experience
3-5 years Product Owner or Agile related delivery experience
Certified Scrum Product Owner (CSPO) certification and project management experience considered an asset
Scaled Agile Framework (SAFe) certifications or experience operating in scaled agile delivery considered an asset

Responsibilities

Ensure that a development team (pod) is creating value for the organization through the delivery of customer-focused product increments.
Align with other Product Owners and senior management to follow a product vision.
Create and maintain a prioritized product backlog.
Manage delivery blockers.
Continuously assess customer feedback.
Maximize value and assess how the product or the delivery process can be continuously improved.
Contribute to a positive work environment and ensure that work embodies the Agile principles of transparency, collaboration and engagement.
Own the Easy Apply deposit account onboarding experience as a product area.
Define, prioritize, and manage the product backlog focused on customer experience improvements.
Translate business, customer, and risk requirements into user stories and features.
Partner with backend and architecture teams to deliver scalable, compliant solutions.
Collaborate closely with risk and controls partners to ensure fraud protections are designed into the flow without unnecessary customer friction.
Support agile delivery through backlog refinement, sprint planning, and release execution.
Accountable for specialized product development support based on sound product expertise and knowledge of Agile/Scrum processes, roles and practices.
Integrate knowledge of the enterprise sub-function’s or business line’s overarching strategy in developing solutions across multiple functions or operations.
Interpret internal/external business challenges and the industry environment, recommend course of action and best practices to improve products, processes or services.
Lead and integrate cross-function understanding within their own field of specialty, and /or projects with significant resource requirements, risk and / or complexity.
Solve or lead others to solve complex problems; lead efforts or partner with others to develop new solutions.
Use sophisticated analytical thought to exercise judgement and identify solutions.
Impact the achievement of sub-function or business line objectives within the area they are accountable for.
Communicate difficult concepts; convert information to compelling business context and advice; influence and gain alignment across increasingly senior stakeholders.
Work autonomously as the lead and guide others within area of expertise.
Partner with senior management to support the delivery of a product vision.
Create and maintain a product backlog and continuously re-prioritize user stories that will provide the most customer or end user value.
Continuously align with senior management on the product delivery roadmap, defined Minimum Marketable Features or Minimum Viable Products and release cadence.
Review performance analytics; recommend and champion strategies to enhance the customer or end user product experience.
Participate in scrum or Kanban events (e.g. stand-ups, retrospectives), express new ideas for improving product value or delivery efficiency, sharing with leadership as appropriate.
Proactively engage established business process partners to ensure customers or end users are prepared for application changes and establish Day 2 processes.
Create a value-focused product backlog and continuously iterate, ensuring there are user stories scoped and prioritized.
Provide user story design, development and completion oversight; accepting / rejecting user stories based on the agreed upon Definition of Done and Acceptance Criteria.
Manage delivery initiatives and (depending on complexity) oversee multiple development team (pod) backlogs.
Proactively raise issues that impede the efficient delivery of customer-focused increments.
Responsible for defect management and prioritization.
Adhere to enterprise frameworks or methodologies that relate to activities for own business area / journey.
Ensure on-going strategic alignment with senior management, providing feedback as appropriate.
Consider development team and stakeholder feedback in backlog management, facilitating conversations with multiple stakeholders representing competing priorities.
Understand the internal business and technical environment, proactively defining, aligning or integrating with relevant stakeholders, shared services control groups (or platform as appropriate.
Lead the submission and discussion on the Quarterly Business Review, with respect to their product.
Proactively manage business stakeholders to obtain inputs needed for product development in a timely manner.
Monitor the regulatory environment and partner with senior management to consider changes to product strategy as needed.
Actively coordinate and engage in risk, quality and/or business testing management.
Empowered to make product delivery decisions, escalating to senior management as appropriate.
Actively communicate to business, technology and senior management regarding product changes and backlog priorities.
Single point of escalation for development team, providing guidance and decisioning as needed.
Work cohesively with peers to reinforce Agile processes.
Compile performance metrics and share with relevant stakeholders.
Define the OKRs in partnership with numerous stakeholders across the organization.
Protect the interests of the organization; identify and manage risks, and escalate non-standard, high risk activities as necessary.
Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts.
Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite.
Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues / points of interest.
Support team development, track team performance metrics, and provide ongoing coaching and support.
Provide thought leadership and / or industry knowledge for area of expertise in product area and participate in knowledge transfer within the team and business area / journey.
Work cohesively with Scrum Master to reinforce Agile processes.
Participate in personal performance management and development activities, including cross training within own team.
Keep others informed and up-to-date about the status / progress of delivery and / or all relevant or useful information related to day-to-day activities.
Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.
Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships.
Contribute to a fair, positive and equitable environment that supports a diverse workforce.
Act as a brand ambassador for the business area / journey and the bank, both internally and / or externally.