Product Owner I - Sales/Broker
About The Position
The Product Owner I is responsible for defining and prioritizing the features and requirements of a software or online product or system. They work closely with stakeholders, development teams, and other key players to ensure that the product delivers value to customers and meets business objectives. Product Owners at SCAN are the voice of the customer and play a crucial role in guiding the development process from concept to delivery. They represent the end user during product planning, development, and release, as part of the Agile development process. They are responsible for creating and maintaining product backlogs, making decisions on feature priorities, and ensuring that the product meets user needs and quality standards. Specifically, this role will drive the definition and delivery of digital experiences, services, and capabilities that create a connected, user-centric experience across web and mobile. It will collaborate closely with clinical, sales, marketing and operations teams to identify opportunities, and partner with design and engineering, as well as owners of analog customer touchpoints, to define and build solutions that improve the experiences of members, brokers, and providers. This includes owning the end-to-end product lifecycle - from discovery and roadmap definition to execution and iteration - ensuring that each solution delivers measurable value for both customers and the business.
Requirements
- Associate's Degree or equivalent experience preferred
- 3–5 years’ experience in product management, preferably in the Medicare/Healthcare industry.
- Proven experience as a Product Owner or Product Manager, in a digital / AI-focused environment.
- Experience utilizing data and analytics to train and optimize performance.
- Experience partnering with service, call-center, or customer/member facing teams, preferably in the healthcare industry.
- Provide experience as a Product Owner or Product Manager in a digital / AI-focused environment delivering innovative solutions that enable business.
- Strong understanding of AI capabilities (Agent Assist, Virtual Agent, NLP, chatbots, predictive analytics, RPA) and customer service technologies (e.g. CRM, Knowledge Management, Telephony, Digital, etc.)
- Excellent communication, prioritization, problem solving, and decision-making skills.
- Ability to turn strategic thinking into tangible, value-add, consumer-centric solutions.
- Ability to drive discovery sessions and workshops with business users.
- Demonstrated ability to work with all levels of staff, both internal and external to the organization, to achieve goals.
- Skilled in coordinating diverse groups to drive program success.
- Strong program management skills, leveraging analytics, user research, and iterative methods to inform decisions and refine strategy.
- Experience with A/B testing, user feedback loops, and iterative product improvement.
- Ability to define and track KPIs such as DTC Enrollment Contribution, Member Retention, and Contact Volume Reduction.
- Familiarity with tools like Jira, Confluence, EvolveNXT, and UserTesting preferred.
- A background check is required.
Nice To Haves
- Rebels who are curious about AI and its power to transform how we operate and serve our members.
Responsibilities
- Understands the needs of prospects, members, brokers, providers, and internal stakeholders to identify priority outcomes and opportunities.
- Conducts discovery and writes product requirements that clarify assumptions, open questions, data needs, and success measures.
- Collaborates with engineering, design, and cross-functional partners to define feasible solutions and delivery commitments.
- Defines and evangelizes a product roadmap that reflects priorities, aligns to organizational goals, and achieves stakeholder buy-in.
- Acts as the Product Owner in Agile ceremonies, maintaining a prioritized backlog, participating in sprint planning and retrospectives, and ensuring alignment on delivery goals.
- Monitors and improves product performance using data, A/B testing, and feedback.
- Champions SCAN’s mission and ensures product decisions are grounded in user value and business goals.
- Defines users, creates and maintains user stories, and develops and prioritizes functional requirements for new or revised features or enhancements.
- Develops manageable deliverables, milestones, and development schedules from large or complex user stories; estimates release dates and modifies schedule as required.
- Establishes acceptance criteria for user stories, develops test cases, and approves stories.
- May assist product marketing in defining the target market, developing marketing materials, or understanding the product value proposition.
- Performs work with a high degree of latitude.
- Handles the most complex issues.
- Possesses expert knowledge of subject matter.
- Actively support the achievement of SCAN’s Vision and Goals.
- Other duties as assigned.
Benefits
- An annual employee bonus program
- Robust Wellness Program
- Generous paid-time-off (PTO)
- Eleven paid holidays per year, plus 1 floating holiday, plus 1 birthday holiday
- Excellent 401(k) Retirement Saving Plan with employer match and contribution
- Robust employee recognition program
- Tuition reimbursement
- An opportunity to become part of a team that makes a difference to our members and our community every day!
- A competitive compensation and benefits program
- An annual employee bonus program
- Generous paid-time-off (PTO)
- Eleven paid holidays per year
- Excellent Retirement Savings program
- A work-life balance
- An opportunity to become part of a team that makes a difference to our members and our community every day!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
