Product Owner, GTM Sales Systems

Klaviyo•San Francisco, CA

2d•Hybrid

About The Position

Klaviyo is building the operating system for consumer businesses. Behind every sales motion, every account handoff, and every renewal is a product ecosystem that either accelerates or constrains growth. This role exists to ensure our GTM Sales systems are an accelerant. The Product Owner for GTM Sales Systems (Accounts & Opportunities) is a strategic and executional leader who owns the product vision, roadmap, and delivery for how Klaviyo manages its most foundational sales domains: Accounts and Opportunities. You will define how sellers interact with account data, how opportunity workflows drive deal velocity, and how the systems and processes that underpin these domains evolve to meet the demands of a rapidly scaling enterprise GTM motion. The platform today is Salesforce, but the thinking is not constrained by any single tool. You are designing the right experience and architecture first, then determining how to deliver it. This is not a systems administration role. You are a product owner who happens to operate in the GTM technology space. You will write product requirements, define success metrics, drive discovery, own sprint prioritization, and deliver outcomes that move business KPIs. Critically, you will approach every workflow with an AI-first mindset: mapping processes, categorizing what should be human-led versus AI-augmented versus AI-automated, and redesigning how work gets done rather than layering AI onto broken processes. You report into the GTS Product Owner team, which sits within the CIO organization and is accountable for product strategy across all GTM business systems.

Requirements

Think in systems, not tickets.
See an Account and think about data architecture, seller workflows, and downstream analytics.
See an Opportunity and think about pipeline velocity, conversion rates, and forecast accuracy.
When encountering a manual process, ask whether AI should be doing this, not how to make the manual version faster.
Equally comfortable presenting a product vision to a CRO and writing acceptance criteria for a sprint.
Deep CRM expertise.
Do not let any single platform define the boundaries of your product thinking.

Responsibilities

Own the product vision, roadmap, and delivery for GTM Sales systems (Accounts & Opportunities).
Define how sellers interact with account data.
Define how opportunity workflows drive deal velocity.
Evolve systems and processes to meet the demands of a rapidly scaling enterprise GTM motion.
Design the right experience and architecture first, then determine how to deliver it.
Write product requirements.
Define success metrics.
Drive discovery.
Own sprint prioritization.
Deliver outcomes that move business KPIs.
Approach every workflow with an AI-first mindset: mapping processes, categorizing what should be human-led versus AI-augmented versus AI-automated, and redesigning how work gets done rather than layering AI onto broken processes.
Manage stakeholder partnerships.