Product Owner, Data Migration

WebPT•,

8h•$76,500 - $99,500•Remote

About The Position

As the Product Owner — Data Migration for WebPT, you will play a critical role in how our customers experience onboarding and transition to our future platform. We are looking for a dedicated professional who brings deep knowledge of our product, our customers, and our internal processes. You know that a seamless migration is not an afterthought but a core product experience, and you are energized by the challenge of moving thousands of customers from a legacy platform to a new one without disrupting their day-to-day operations. You will collaborate closely with product managers and engineering to refine and execute the end-to-end strategy for data migration, shaping how our customers make that transition with confidence. Your existing expertise in our clinical domain and workflows is your greatest asset.

Requirements

3-6 years of hands-on expertise with WebPT applications and internal workflows.
A track record of solving real operational pain for customers, likely developed through a role in implementation or support.
Ability to provide quality customer service and offer reassurance when customers navigate stressful transitions.
Be organized, energetic, communicative, and accountable.
Able to juggle complex projects, all with strict deadlines, simultaneously.
Able to navigate stressful situations with scheduling limitations and conflicts.
Demonstrated ability to partner effectively with cross-functional teams without formal authority.
Ability to communicate the software development cycle confidently, accurately, and honestly to internal stakeholders and external users.
A strong interest in transitioning into a formal product role, with a willingness to learn requirement refinement, user story writing, and backlog management.

Nice To Haves

Experience or exposure in an implementation, support, engineering, or product owner role.
Familiarity with HL7 FHIR data models.

Responsibilities

Collaborate with the product manager on the product roadmap and approach for data migration from legacy platforms.
Execute the cohort-based migration model, ensuring data continuity requirements across operational, transactional, and financial states are met for a safe, successful day-one cutover.
Become a go-to expert on the migration scenarios that matter most to our customers.
Leverage existing knowledge of the product to translate real-world operational workflows into clear, prioritized product requirements.
Act as the “voice of the customer” in close collaboration with Engineering, Design, and external delivery partners.
Partner with technical leads to ensure the architecture supports a reliable migration experience.
Communicate with customers to gain feedback on migration features and identify problems to solve.
Maintain a pulse on customers to understand their motivations, pain points, and objectives, ensuring that improvements are evaluated and prioritized.
Ensure the migration backlog is relentlessly focused on customer retention and growth.
Work with customer success and support to surface transition risks early and close the loop between support insights and product priorities.
Write and visualize requirements, user stories, and acceptance criteria specifically for migration tools, maximizing engineering time and efforts.
Manage product backlogs while interfacing closely with design, engineering, and QA.