Product Owner - Content Centre

Docebo • Toronto, ON

66d

About The Position

The Adventure Ahead 🚀
You are the architect of the foundation that allows Docebo to scale, ensuring our product experiences are as reliable as they are revolutionary. By bridging the gap between high-level strategy and technical excellence, you will empower thousands of global customers with seamless workflows and robust core capabilities. Your mission is to turn complex operational challenges into elegant, high-performing solutions that define the future of learning technology.
The Day-to-Day 🛠️
Master the Backlog: Own the tactical execution for your squad, ensuring CMS functionality, AI content creation, and media assets are always prioritized and perfectly aligned with our roadmap.
Blueprint for Success: Translate intricate customer problems into crystal-clear user stories and functional specs that empower Engineering and QA to build with speed and precision.
Drive the Engine: Partner closely with Engineering leads to scope work and balance new features with technical debt, ensuring every release is predictable and high-impact.
Decode the Data: Monitor feature adoption and success metrics to understand exactly how admins and learners interact with your product area, then use those insights to fuel continuous improvement.
Guard the Experience: Safeguard the reliability of your domain by tracking performance hotspots and response times, ensuring a world-class experience for every user.
Bridge the Communication: Serve as the primary product expert for Support and internal teams, triaging issues and transforming recurring friction into strategic backlog wins.
Orchestrate the Rollout: Lead release readiness by coordinating documentation and incremental rollout plans, ensuring every update lands smoothly in the hands of our users.
Refine the Machinery: Continuously optimize internal tooling and configuration models to help our teams and customers operate with maximum efficiency and zero escalations.
Fuel Discovery: Dive deep into problem-framing and solution exploration alongside Design and Engineering, validating big ideas through prototypes and customer experiments.

Requirements

• Technical Foundation: You bring 4+ years of SaaS experience, a solid understanding of APIs and enterprise patterns, and a mastery of learning standards like SCORM, xAPI, and LTI.
• Relentless Ownership: You take the wheel with an execution-focused mindset, tracking every metric and ensuring that every change you champion is a victory for the customer.
• Crystal Clear Communication: You have the rare ability to translate complex technical rules and edge cases into simple, structured narratives for any audience.
• User Advocacy: You possess deep empathy for admins and learners alike, acting as their voice in technical discussions to ensure we never lose sight of the "human" side of the product.
• Analytical Prowess: You love a good data set; you are comfortable using both qualitative feedback and hard numbers to make tough prioritization calls and define success.
• Dynamic Collaboration: You are a true partner to Engineering and Design, expertly balancing technical feasibility with beautiful usability to find the ultimate pragmatic solution.
• Systems Thinking: You have a hawk-eye for detail, understanding how a single change in your domain creates a ripple effect across the entire ecosystem.
• Agile Adaptability: You thrive in the "gray area," moving forward with confidence despite ambiguity and pivoting quickly when new data or strategic needs emerge.

Responsibilities

• Master the Backlog: Own the tactical execution for your squad, ensuring CMS functionality, AI content creation, and media assets are always prioritized and perfectly aligned with our roadmap.
• Blueprint for Success: Translate intricate customer problems into crystal-clear user stories and functional specs that empower Engineering and QA to build with speed and precision.
• Drive the Engine: Partner closely with Engineering leads to scope work and balance new features with technical debt, ensuring every release is predictable and high-impact.
• Decode the Data: Monitor feature adoption and success metrics to understand exactly how admins and learners interact with your product area, then use those insights to fuel continuous improvement.
• Guard the Experience: Safeguard the reliability of your domain by tracking performance hotspots and response times, ensuring a world-class experience for every user.
• Bridge the Communication: Serve as the primary product expert for Support and internal teams, triaging issues and transforming recurring friction into strategic backlog wins.
• Orchestrate the Rollout: Lead release readiness by coordinating documentation and incremental rollout plans, ensuring every update lands smoothly in the hands of our users.
• Refine the Machinery: Continuously optimize internal tooling and configuration models to help our teams and customers operate with maximum efficiency and zero escalations.
• Fuel Discovery: Dive deep into problem-framing and solution exploration alongside Design and Engineering, validating big ideas through prototypes and customer experiments.

Benefits

• Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package.
• You’ll get access to health benefits, so you can get the care you need when you need it.
• Rest and recharge with paid vacation days, two company-wide Docebo Days, floating holidays for cultural celebrations, and your birthday off!
• We provide coverage offering you time with your little one(s) so you can soak up all those precious moments. Fun fact: we had 30 Docebian babies join the family in 2025!
• Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors) and company-wide events that keep the fun rolling all year long.
• Kick off your weekends early with 4:30 PM Fridays (eligible employees only).
• Look fresh with your new-hire swag and enjoy access to our internal swag store to stay branded year-round.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed