Product Owner, Commercial Banking Salesforce Platform

CIBC • Toronto, ON

1d • Hybrid

About The Position

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. Reporting to the Director, Commercial Banking Business Application Management, you will support planning and execution of high complexity transformational projects in the Commercial Bank. You will be part of a team focused on the development, support and maintenance of Commercial Banking’s Suite of Technology Applications. The suite of applications are used by the Line of Business for several purposes including for customer relationship management (CRM), managing pipeline and activities, monitoring of credit compliance, among others. The applications collect and store information for business analysis and decision-making. You will provide support across the initiative lifecycle such as business case drafting, leading stakeholder sessions, providing strategic recommendation, and programs and projects and other related activities. At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 2-3 days per week on-site, while other days will be remote.

Requirements

• Experience working with technology applications and collaborating with technology teams, including involvement in large-scale technology transformation initiatives.
• 3-6 years of experience in Salesforce Financial Services Cloud (FSC) / CRM platform would be beneficial.
• Working knowledge of Commercial Banking’s key priorities and initiatives to meet business objectives, as well as Commercial Banking’s products and services, structure and operations.
• Proficiency with CIBC’s commercial banking applications and reporting systems would be beneficial.
• Proficient with Microsoft Office tools, such as PowerPoint, Excel and Word.
• Strong project management skills including project plan development, budgeting and scheduling.
• Proficiency with CIBC’s project management methodology is considered an asset.
• Ability to establish and build healthy working relationships and partnerships with clients (internal and external), vendors and peers.
• Knowledge of activities, tasks, practices and deliverables associated with eliciting and clearly defining and documenting required business functionality as well as information requirements.
• Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems.
• Bring your real self to work and live our values – trust, teamwork and accountability.

Nice To Haves

• Salesforce Financial Services Cloud (FSC) / CRM platform experience
• Proficiency with CIBC’s commercial banking applications and reporting systems
• Proficiency with CIBC’s project management methodology

Responsibilities

• Collaborate with the broader business team to create and continuously refine the vision and roadmap for the Commercial Banking CRM/ Salesforce application.
• Identify and prioritize initiatives that address the right customer needs, and align with the strategic vision, competitive landscape, and business value.
• Make recommendations to senior leaders on strategy and new initiatives by leveraging an in-depth understanding of the business or group.
• Act as Business lead for changes to Commercial Banking applications and implementation of new technology used by the frontline and operations which involve partnering with business and technology stakeholders to launch new initiatives, define project scope and build business cases to secure funding.
• Oversee requirements gathering and ensuring features and capabilities are built according to specifications.
• Provide overall project management for assigned activities.
• Support the documentation of current and future processes and workflows, including detailed activities, controls, and other relevant documentation.
• Support the ongoing management of key Commercial Banking applications by managing the application backlog, contributing to Annual Business Planning and application release planning, preparing ongoing and ad-hoc reports as required, maintaining and reviewing application user access controls and process, providing project management support within the team and supporting the documentation of application-related activities, controls, and other relevant information.
• Recommend improvements, including process re-engineering and alignment of activities with best-fit areas.
• Monitor shared mailboxes and responding to inquiries related to the applications.
• Support Change Management team with development and delivery of the content for the user training sessions for applications as applicable.
• Support application development teams with interpreting business requirements and business rules.
• Support Quality Assurance teams with investigating and resolving variances from system integrated testing and user acceptance testing.
• Work with Quality Assurance and Business stakeholders to develop and execute business testing scenarios.

Benefits

• competitive salary
• incentive pay
• banking benefits
• a benefits program
• defined benefit pension plan
• an employee share purchase plan
• a vacation offering
• wellbeing support
• MomentMakers, our social, points-based recognition program
• Purpose Day; a paid day off dedicated for you to use to invest in your growth and development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed