Product Owner, Claims Management Platform & Transformation Lead

Citizens Financial Group, Inc.•Westwood, MA

48d•Hybrid

About The Position

Product Owner, Claims Management Platform & Transformation Lead We are seeking a results-driven leader to own and drive the development and transformation of our Claims Management product platform and its evolution toward next-generation (GenAI-enabled) capabilities. This senior leadership role is responsible for strategy, roadmap execution, and alignment across technology, operations, claims business and strategy, contact center, risk, and digital teams to improve claim cycle times, automation, and the customer and colleague experience. The role requires balancing near-term execution with long-term transformation goals, ensuring measurable business impact, colleague efficiency, and customer protection. Location: Candidates must be based in or willing to commute to one of the following hub locations with a hybrid schedule of four days onsite and one day remote per week: Johnston, RI - One Citizens Bank Way Pittsburgh, PA - 444 Liberty Ave Westwood, MA - 200 Station Drive Iselin, NJ - 101 Wood Avenue South Boston, MA - 28 State Street Glen Allen, VA - 10561 Telegraph Rd

Requirements

Demonstrated expertise in delivering technical and functional products at scale, with proven experience in leading product and transformation initiatives in claims management, fraud, or related domains.
10+ years of experience in product leadership, management consulting, or agile delivery roles.
Strong expertise in claims management or related domains in financial services institutions.
Ability to define and execute product vision and strategy across multiple teams.
Expertise in analytics and data-driven decision-making, translating insights into actionable strategies that drive product innovation and business impact.
Demonstrated success innovating and driving measurable outcomes in customer protection and colleague efficiency.
Expertise in Agile product delivery, with the ability to inspire and lead high-performing teams.
Exceptional communication skills with the ability to influence senior stakeholders and simplify complex concepts.

Nice To Haves

Master's preferred.

Responsibilities

Lead Agile teams with accountability for ROI, ensuring delivery of high-quality features aligned to business priorities and acceptance criteria.
Define, own, and communicate the product vision, roadmap, and business case to stakeholders at all levels.
Partner with Experience Owners to decompose vision into MVP sets and prioritized backlogs.
Serve as an escalation point for higher-level vision and requirements questions.
Drive strategic development and baselining of value streams and prioritization sub-journeys.
Conduct market and trend analysis to guide the product portfolio toward a balance between user needs, business objectives, and technical feasibility.
Leverage data and analytics to evaluate product performance, generate insights, and guide evidence-based decisions on new features that improve customer protection and colleague efficiency.
Provide leadership on the development, testing, and refinement of UX prototypes in an agile environment.
Maintain agile delivery governance and controls while ensuring alignment with enterprise standards.
Facilitate solutions across the organization by identifying and prioritizing cross-journey enablers (e.g., enterprise APIs, shared components, data and analytics, DevSecOps adoption).
Define, track, and communicate product KPIs and transformation outcomes to demonstrate business value and drive continuous improvement.

Benefits

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.

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