Product Owner, CIS

SpryPoint•Halifax, NS

163d•Remote

About The Position

SpryPoint builds fantastic web and mobile applications using cutting-edge technologies. As a Customer Information System (CIS) Product Owner at SpryPoint, you will play a key role in working with our customers and product teams in managing the CIS product backlog to execute the product roadmap. You will also develop expertise in our industry, our products, and our users and play an active role in the education and enablement of our user community.

Requirements

Thorough and detail-oriented
Excellent written and verbal communication skills
Comfortable working in a fast-paced environment with frequent context switching, shifting priorities, and the ability to prioritize effectively.
Positive, creative and curious attitude
Understanding of system design & analysis
Strong B2B product and business experience, including working directly with enterprise customers and cross-functional stakeholders
Thrive on working closely and collaborating with others whether they be internal to the firm, or directly with our customers

Nice To Haves

Experience in the Utilities Industry

Responsibilities

Facilitating discovery sessions with both internal and external stakeholders to refine existing product features and uncover new features
Managing and evaluating product ideas from multiple sources both internal and external
Facilitating feedback loops throughout the development cycle to ensure ideas translate to valuable products
Working closely with a Development Team Lead to ensure the successful delivery of product
Engaging with Service Delivery on specific project requirements and influencing customer transition timelines
Supporting the Development team through the SCRUM sprint cycles
Liaise with Customer Success to identify patterns and trends in customer issues and enhancement requests
Providing demonstrations of your products to internal and external stakeholders
New feature education to support user enablement - both internal to the company and external to our customers
Collaborate on the definition of product management processes and best practices, internal education around processes and best practices
Collaborate with the Product Manager on the definition of objectives and key results for the CIS product
Collaborating with the product management team on Quality Management practices through the design, develop and release cycles
Providing forecasts on when items will be available in the product
Supporting the sales process for estimating quotable development work
Collaborating with business development with responses to RFPs and Statement of Work documents

Benefits

Remote-first environment
Flexible working hours across North America
Hub offices in Charlottetown & Atlanta
Competitive Total Rewards - Comprehensive compensation package that grows with you
Complete Setup - MacBook + $800 to create your ideal home workspace
Total Wellness - Health, dental, vision, and life insurance from day one
Recharge Time - Generous PTO and unlimited sick days
Future Security - RRSP (Canada) and 401k (US) matching programs
$2,500 annual development fund
Tuition assistance
Book Bounty program
Team Connection - Annual company events and team offsites